Plumbing Service Technician

Job Description

Job Description

Residential Plumbing Service Technician

Neffsville Heating, Cooling & Plumbing | Lancaster, PA

Location: Lancaster, PA

Department: Plumbing Service

Employment Type: Full-Time

Compensation: Earn up to $70 per hour, plus weekly bonus incentives

Schedule: Flexible day and night shifts, including a four-day workweek option

About Neffsville Heating, Cooling & Plumbing

Neffsville Heating, Cooling & Plumbing is a trusted provider of residential home services throughout the Lancaster area. We are growing and looking for experienced Plumbing Service Technicians who take pride in their workmanship, deliver exceptional customer service, and want to build a long-term career with a supportive team.

We offer competitive earning potential, guaranteed hours, flexible scheduling options, and the tools and resources our technicians need to succeed.

Position Summary

Neffsville Heating, Cooling & Plumbing is seeking experienced Residential Plumbing Service Technicians to join our growing team in Lancaster, PA.

In this role, you will diagnose, repair, maintain, and install residential plumbing systems while providing homeowners with knowledgeable, professional service. The ideal candidate has strong technical skills, takes ownership of each service call, and communicates clearly with customers and team members.

We understand the importance of work-life balance. That's why we offer multiple schedule options, guaranteed hours, overtime opportunities, and minimal to no on-call requirements.

What You'll Do

Residential Plumbing Service & Repair

• Diagnose and troubleshoot residential plumbing issues accurately and efficiently.
• Perform plumbing repairs, maintenance, and installations in customers' homes.
• Install, repair, and maintain piping systems, fixtures, water heaters, and related components.
• Identify plumbing concerns and communicate appropriate repair or replacement options.
• Complete service calls efficiently while maintaining high standards of workmanship.

Customer Service & Communication

• Deliver a professional, positive customer experience on every service call.
• Clearly explain plumbing concerns, recommended solutions, and work performed.
• Communicate effectively with customers, Dispatch, and other team members.
• Maintain a professional appearance and treat customers' homes with care and respect.
• Accurately document service findings, completed work, and relevant job information.

Safety & Operational Excellence

• Follow applicable plumbing codes, safety procedures, and company standards.
• Properly operate and maintain company-provided tools, equipment, and service vehicles.
• Maintain an organized, fully stocked service truck.
• Participate in training and development opportunities to strengthen technical skills.
• Perform additional duties as assigned.

What We're Looking For

Required Qualifications

• Previous residential plumbing experience as a Service Technician, Apprentice, Journeyman, or equivalent.
• Strong knowledge of residential plumbing systems, tools, materials, and repair techniques.
• Ability to diagnose plumbing problems and determine appropriate solutions.
• Commitment to quality workmanship and exceptional customer service.
• Strong communication and problem-solving skills.
• Ability to work independently while contributing to a team environment.
• Valid driver's license and ability to meet company driving requirements.
• Ability to safely lift, carry, and move tools, equipment, and materials.
• Dependable, professional, and customer-focused attitude.

Preferred Qualifications

• High school diploma or equivalent.
• Trade school education or plumbing-related certification.
• Journeyman or Master Plumber license.
• Ability to read and interpret blueprints, technical drawings, and specifications.
• Experience performing residential service and repair work in a customer-facing environment.

Schedule

We offer flexible, full-time scheduling options designed to support work-life balance.

• Day shifts available.
• Night shifts available.
• Friday–Monday schedule: Four 10-hour shifts.
• Guaranteed hours and overtime opportunities.
• Minimal to no on-call requirements.

Specific schedules are based on business needs and position availability.

Compensation & Benefits

Competitive Earning Opportunities

• Earn up to $70 per hour.
• Weekly bonus incentives.
• Guaranteed hours.
• Overtime opportunities.
• Steady, year-round customer demand.

Company-Provided Tools & Resources

• Fully stocked take-home company truck.
• Gas card and E-ZPass.
• Company-provided cell phone and tablet.
• No need to report to the shop every day.

Benefits & Career Development

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Training and professional development programs.
• Journeyman and Master Plumber license development opportunities.
• Employee rewards and recognition.
• Employee appreciation events.
• Opportunities for career advancement.

Work Environment & Physical Requirements

• Work is performed primarily in residential homes and service environments.
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces as required.
• Ability to safely lift and move plumbing equipment, tools, and materials.
• Ability to work in varying indoor and outdoor conditions.
• Must follow company safety standards and applicable plumbing codes.

Join the Neffsville Team!

If you're an experienced Residential Plumbing Service Technician looking for strong earning potential, flexible scheduling, and a company that invests in your development, we'd love to hear from you.

Bring your plumbing experience. We'll provide the tools, support, and opportunities to help you grow.

This job description is not intended to be an exhaustive list of all responsibilities, qualifications, or working conditions associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Neffsville Heating, Cooling & Plumbing is an Equal Opportunity Employer.