Recruiting Account Manager (Job ID: IOHAMLA)

Overview Job Title : Account Manager • Job ID : IOHAMLA • Industry : Recruitment and Headhunting • Location : Remote • Status : Full time • Work Schedule : Monday to Friday, 8:00 AM – 5:00 PM PST (U.S. business hours) • Pay rate : $1800-$2500/month USD with Commission • Target Start : ASAP Please do not apply if you plan on working a 2nd job. We are a rapidly growing company with a dedicated team and we are looking for like minded individuals. This role offers growth and learning opportunities. About InsideOut Hiring InsideOut Hiring is a fast-growing recruitment agency specializing in placing top-tier virtual assistants and remote professionals with U.S.-based companies. We work with clients across industries, helping them scale with talent primarily from the Philippines, Latin America, and Africa. Position Overview We are seeking a proactive and client-focused Account Executive / Customer Success Manager to ensure our clients receive an exceptional experience from signup through engagement. You will act as the liaison between our clients, sales team and recruitment team, ensuring seamless communication, setting clear expectations, and providing exceptional support. Additionally, you will identify opportunities to further support clients\' long-term goals by offering additional services, with commission-based incentives for successful upsells. Key Responsibilities Client Onboarding & Management: Serve as a point of contact for clients after sign-up; clearly communicate timelines, milestones, and deliverables to set realistic expectations; proactively engage with clients to understand needs, gather feedback, and ensure satisfaction. Follow-up & Engagement: Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters; maintain close contact with clients to gather feedback on candidates and follow up on pending actions; keep detailed records of client interactions and preferences. Collaboration & Support: Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement; address any client issues or concerns, escalating them when necessary for quick resolution. Relationship Building & Upselling: Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs; identify opportunities to offer additional services and present tailored solutions; close upsell opportunities, earning commission for successful upsells. Expectation Setting & Client Education: Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols; ensure clients stay on track with the recruitment process and are engaged and responsive throughout. Qualifications Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar. Strong interpersonal and communication skills with a client-focused approach. Excellent organizational skills with an ability to manage multiple client accounts and priorities effectively. Ability to work independently, take initiative, and problem-solve proactively. Experience working in or with recruitment, staffing, or a related field is a plus. Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous. Benefits Competitive salary with performance-based incentives. Commission structure for successful upsells. Opportunities for professional growth and career advancement. Flexible, remote work environment. Collaborative and supportive team culture. THIS IS A REMOTE JOB #J-18808-Ljbffr