CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Customer Service RepresentativeBuild a Career Where Service Meets SolutionsAt Weatherby, our Customer Service Department provides more than support-we provide trust, accurate information and helpfulness. As a Customer Service Representative, you'll be the direct connection between Weatherby and our customers, ensuring that every question, service request, or warranty claim is handled with care and accuracy.SummaryAs a Weatherby CSR, you'll play a critical role in supporting our Customer Service Department. You'll correspond with customers and internal teams to resolve issues, process orders, handle service and warranty claims, and ensure customer satisfaction. Your work helps Weatherby deliver on its commitment to provide "Best in the Industry" service, blending technical knowledge, problem-solving, and customer care.What Makes You a Great FitYou enjoy helping customers and providing solutions with professionalism and accuracy.You're detail-oriented, able to track and resolve service and warranty issues.You're a strong communicator and capable of working quickly and creatively.You bring technical capacity and firearms knowledge to better support customer needs.You look for ways to improve processes, including adopting new technologies and efficiency tactics.You're organized, efficient, and able to manage multiple inquiries, orders, and service requests.You are passionate about the outdoor industry, all things guns and Weatherby as a brand.Why You'll StayA Meaningful Purpose – Enriching the lives of our employees and our customers is a priority.A Mission We Are Proud Of – Weatherby is committed to delivering exceptional products to customers through premium craftsmanship, innovative design, and industry-leading ballistics-preserving our legacy as a trusted brand in the outdoor community.We Live Our Values – We hire by them, coach to them, and recognize them daily:Built to ServeAnchored in IntegrityStronger TogetherDriven by PrecisionFueled by GritInspired to CreateCommitted to GrowthRooted in PassionStability – Join a trusted business with deep roots and a clear vision for the future.Skill-Building – Gain technical expertise in customer service, warranty, and support systems.Customer Impact – See the results of your work as customers receive timely, accurate, and professional support.What You'll DoCreate a welcoming experience by engaging with customers, listening to their concerns, and working with energy to resolve issues quickly and effectively.Demonstrate a helpful spirit by going above and beyond to provide solutions, while discerning what is fair for the customer and reasonable for the company to cover.Communicate with boldness, compassion, and professionalism when explaining outcomes-whether resolving an issue or clarifying why a claim cannot be covered.Enter accurate, detailed data into Netsuite to ensure proper documentation and procedural accuracy.Initiate and process Return Merchandise Authorizations (RMAs) with care and efficiency.Deliver timely, accurate, and friendly service that builds trust and strengthens Weatherby's reputation for excellence.QualificationsEducation & ExperienceAssociate 's degree (A.A.) or equivalent combination of education and experience.Six months to one year related experience and/or training preferred.CompetenciesExcellent written and verbal communication skills.Ability to read and interpret safety rules, operating instructions, and procedure manuals.Ability to prepare correspondence and reports, and communicate effectively with customers and employees.Strong problem-solving and analytical skills (including math proficiency in rates, ratios, percentages, and graphs).Customer focus and service orientation.Time management and teamwork orientation.Technical capacity, including: - Firearm knowledge, field experience, and/or technical background preferred. - Experience with MAS and/or IQMS for order entry and adjustments. - Ability to process RMAs, service orders, and warranty claims. - Ability to research and resolve order, payment, or shipment issues. - Proficiency with figures and calculations (discounts, commissions, proportions, algebra, geometry).Accountabilities and MeasuresMeet objective goals as assigned by the Customer Service Manager during performance evaluations.Physical RequirementsPrimarily a sedentary role with occasional standing, walking, climbing, stooping, kneeling, crouching, or crawling.Requires close, distance, color, peripheral vision, depth perception, and focus adjustment.Occasionally lift and/or move up to 42 pounds; carry up to 15 pounds.Work EnvironmentOffice/clerical environment with standard office equipment.Occasional exposure to manufacturing settings with fumes, airborne particles, moving machinery, vibration, and moderate to loud noise levels.Equal Opportunity EmployerWeatherby is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.DisclaimerMust be 18 or older. Work is on site in Sheridan, WY. Pre-employment testing includes drug and alcohol screening, physical assessment, and background check.