Collections & Customer Service Specialist

Collections & Customer Service Specialist

Location: Golden, CO

Full-Time

Compensation: $28–$30 per hour + overtime opportunities

JC Porter is searching for a Collections & Customer Service Specialist for a growing organization in Golden, CO. This is a strong opportunity for someone who enjoys customer interaction, problem-solving, account follow-up, and working in a fast-paced office environment.

This role will focus on contacting customers to resolve outstanding balances, processing payments, researching account discrepancies, and providing a professional customer experience throughout the collections process.

Key Responsibilities

• Contact a high volume of customer accounts to help resolve outstanding balances and bring accounts current
• Make outbound collection calls while maintaining a professional, customer-service-focused approach
• Research, explain, and resolve account variances, payment issues, and customer questions
• Accept and process payments, refunds, and credit memos as needed
• Follow up on declined or expiring credit cards and collect updated payment information
• Maintain accurate customer records, account notes, and collection activity documentation
• Provide responsive and professional support to both internal and external customers
• Use internal software systems and Excel to update records, track activity, and support account resolution

Basic Qualifications

• High school diploma, GED, or higher
• 2–3 years of customer service experience in an office environment
• Strong communication, organization, and problem-solving skills
• Comfortable working with numbers, account details, and payment information
• Ability to manage multiple priorities and meet deadlines
• Proficient computer skills and demonstrated Excel experience
• Professional, positive, and customer-focused communication style
• Previous collections or accounts receivable experience
• Experience handling high-volume outbound calls
• Ability to work through sensitive payment conversations with professionalism
• Detail-oriented, results-driven, and comfortable in a fast-paced environment
• Proactive approach to resolving issues and supporting customers

Why This Role Could Be a Great Fit

• $28–$30 per hour with overtime opportunities
• Full benefits package
• Opportunity to join a stable, growing organization with a strong team environment
• Great fit for someone who enjoys customer service, collections, and solving account issues

If you’re a customer-service-focused professional with strong follow-up skills and comfort working with account balances, this could be a strong next step.