Technical Sales Manager

Job Title

We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximize the value they achieve from our solutions.

In this role, you'll work alongside our Business Development team to win new business, shape customer solutions, help them to realize value and build compelling value propositions. Once customers are onboarded, you'll become their trusted commercial partner, identify new opportunities for growth and own the defend plan. Working closely with Customer Success during implementation phase.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

Stronger Together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a 'Great Place to work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

This is a highly cross-functional role that combines solution engineering, account growth management, customer engagement and strategic relationship management.

Grow Existing Customers

• Become the trusted commercial partner for assigned customers.
• Build long-term relationships and ensure customers continue to realize value from SkyCell solutions.
• Conduct regular business reviews and identify opportunities for growth.
• Proactively manage risks to customer retention and satisfaction.
• Drive expansion through new use cases, geographies, products and business units.
• Work closely with Customer Success to deliver solution, satisfaction and meet customer expectations on solutions.
• Turn successful customers into advocates and references.

Support Winning New Business

• Partner with Business Development teams on strategic sales opportunities.
• Understand customer challenges and translate them into compelling solutions.
• Build business cases and value propositions that help customers make decisions.
• Engage senior stakeholders across operations, procurement, quality and supply chain functions.
• Help accelerate sales cycles and improve win rates.
• Coordinate with product, pricing and commercial teams to deliver winning solutions.

What Success Looks Like:

• Revenue growth across new and existing customers.
• Strong customer retention and satisfaction.
• Expansion within strategic accounts.
• Faster sales cycles and improved win rates.
• Trusted relationships with customers and internal teams.

Job Requirements

What You'll Bring:

• Background: technical sales, account management, customer success, solution engineering, business development or enterprise sales. Organised, proactive, structured, process-driven.
• Comfortable navigating complex customer environments.
• Experienced handling complex solutions.
• Data driven approach to analyse and deliver appropriate solution to meet customer needs.
• Comfortable to aggregate data to deliver customer biz reviews.
• Strong ability to build relationships and influence stakeholders.
• Excellent communication, presentation and problem-solving skills.
• Preferably with experience in logistics or cold chain.
• French or German speaking would be advantageous.

What's In It For You?

Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.

Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We're not just offering a job; we're offering a chance to be part of something bigger. At SkyCell, you'll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.