Shipping Operations Coordinator

Job Description

Job Description

Position Summary

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented.

As a Shipping Operations Coordinator, you will be responsible for monitoring outbound shipments, identifying and resolving delivery issues, and ensuring orders are delivered accurately and on time. This role plays a critical part in maintaining a high-quality customer experience by proactively managing carrier performance across parcel, freight, and international shipments.

This position is ideal for someone with hands-on logistics experience who takes ownership of problems, works with urgency, and can effectively troubleshoot issues in a fast-paced ecommerce environment. You will partner closely with Fulfillment, Purchasing, and Logistics teams to resolve issues, prevent disruptions, and support efficient operations.

What You'll Bring

• 1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment)

• Experience monitoring shipments and resolving delivery exceptions, delays, or claims

• Familiarity with FedEx, UPS, LTL, and/or international shipping processes

• Strong attention to detail with a sense of urgency and ownership

• Ability to prioritize and manage multiple issues simultaneously in a fast-paced environment

• Reliable, punctual, and demonstrates a strong work ethic with a team-first attitude

Bonus Points For

• Experience working in an ecommerce or direct-to-consumer (DTC) environment

• Familiarity with ERP systems (NetSuite or similar)

• Experience identifying trends and driving process improvements in logistics operations

• Experience working directly with carriers to resolve issues or improve performance

• Forklift experience or general warehouse operations exposure

What You’ll Do

• Monitor outbound shipments and proactively resolve delays, damages, and delivery exceptions

• Communicate with carriers (FedEx, UPS, LTL, etc.) to investigate and resolve shipping issues

• Track and manage shipment status to ensure on-time delivery and accuracy

• Assist in resolving parcel and freight claims, including documentation and follow-up

• Identify recurring issues and escalate trends or opportunities for improvement

• Partner with Fulfillment, Purchasing, and Logistics teams to prevent disruptions

• Maintain accurate records of shipments, issues, and resolutions

• Support continuous improvement efforts to increase shipping accuracy and efficiency

• Follow standard operating procedures while identifying gaps or inefficiencies

• Assist with general warehouse and logistics operations as needed

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority

• Generous paid time off

• 4% 401K company matching with instant vesting (after one year)

• Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)

• Flexible spending account (FSA) for health care and child care costs

• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability

• Free UPLIFT Desk (after one year)

• 50% discount on all UPLIFT products

• Free healthy (and not so healthy) snacks and drinks

• On-the-job training and skills development

• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: $20+ hourly

• Type: Full-time

• Employee Status: Regular

• Work Schedule: Monday - Friday, 8am-5pm, 40 hours per week

• Location: Austin, Texas

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

• Rated Best Standing Desk by New York Times Wirecutter 9 years in a row

• Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk

• Google reviews - 4.9 rating with thousands of reviews

We value our environment:

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year

• Solar powered operations: Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses

• We use sustainable materials in our products. Some examples are:

• Bamboo Desktops, Drawers, & Motion Boards: The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour

• Eco Curve Desktops: Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents

• Rubberwood Desktops: Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.

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