Application Analyst

Application Analyst

As an Application Analyst, you will be overseeing practices and processes to ensure integrity, safety and availability of all data and applications of Rural King's information systems. This position will ensure that the systems and system processes needed for the business to function are monitored, maintained, and running smoothly.

Responsibilities include:

• Overseeing and maintaining optimal function of core systems, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.
• Providing functional and technical support as well as troubleshooting and guidance to end users.
• Creating and maintaining functional documents such as training instructions and process materials for end users.
• Managing permissions, access, personalization, and similar system operations and settings for end users.
• Assisting with training end users on software systems.
• Programming custom functions and documentation such as automated queries, filters, macros, and reports.
• Compiling or assisting with the acquisition of complex data reports, summaries, and logs for senior executives and internal business groups.
• Serving as a lead liaison between the different business groups, information services, external vendors, and other stakeholders for system issues.
• Planning and executing application updates, version upgrades, and patches.
• Providing technical assistance when applications are being designed, developed, and tested.
• Participating in all phases of Software Development Life Cycle (SDLC).
• Analyzing and reviewing enhancements for compatibility and insure they adhere to operating guidelines.
• Coordinating and administering integration testing.
• Preparing and presenting status reports to internal customers.
• Collaborating with internal teams to create test cases.
• Monitoring application for compliance to IT standards & policies.
• Acting as a technical point of contact to fix application and systems issues - usually on an immediate basis.
• Using discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participating in learning initiatives offered such as training programs, workshops, and webinars. Leveraging these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Providing friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrating behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Performing other duties as assigned.

Supervisory Responsibilities: None

Essential Qualities for Success include:

• At least 3 years of applications support experience and bachelor's degree or equivalent combination of experience and education.
• 3 years' experience with Enterprise Resource Planning (ERP), Warehouse Management System (WMS), Mobile Device Management (MDM), & Human Resources Information System (HRIS) applications.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Behaviors must reflect integrity, professionalism, and confidentiality.

Physical Requirements include:

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $51,000- $62,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs.