Head Teller

Teller SupervisorThe primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies.Functions:Supervises Tellers – handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch ManagerProcesses all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactionsMentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new TellersEmploys sound judgment in decision-making and coaching activitiesMonitors Tellers to ensure compliance with bank procedures and policiesAssists Tellers in locating cash discrepanciesExplains, promotes, refers, and/or sells products and services based on customers' needs, i.e., traveler checks, money orders, cashier checksMeets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goalsResolves routine customer service concerns and/or notifies the appropriate authority to do soCashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelinesProcesses transactions on the bank's operating system(s)Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.Removes deposits from, and counts and balances cash in automated teller machines and night depositoryRents safe deposit boxes and opens new accountsPerforms other assigned duties essential to the operation of the branchOccasionally "fills in" for other branches at the request of managementCompletes end of day branch balancing and reportsActively participates in community service and consistently represents Dime Bank in a professional manner.Knowledge, Skills, Requirements:Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and an adherence to the bank's training policies and requirements.Aptitude for mathematicsAble to strictly follow instructions, policies, procedures, regulations, and confidential protocolAdhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and proceduresExcellent customer service, including customer relationship building and product and services referral skillsFirst-rate supervisory skillsTop-notch communication skillsCompetent keyboard skills and familiarity with computersOrganizational skills, i.e., maintain an organized and efficient workspaceInitiativeAbility to work closely and harmoniously with others in a busy environmentPhysical Demands and Condition Requirements:General office environmentStanding for extended periods of timeAbility to lift bags of coinEquipment Used:General office equipment, i.e., calculator, photocopier, etc.ComputerCoin machineBill counterADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.