Client Access Representative

Job Description

Job Description

Job Title: Client Access Representative

Salary: $18.00-$21.00 Hourly

Position Type: Full Time- Non-Exempt

Pay Schedule: Semi-monthly

Location: Houston, 77006 and 77055

Reports To: Director of Community Wellness

Department: WLSC

Travel Percentage: 10%

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Description: The Client Access Representative serves as the first point of phone contact for new clients seeking services on both the Montrose and Spring Branch campuses. This position will receive initial client phone calls, make preliminary assessments to determine the appropriate program, complete initial intake paperwork, schedule initial appointment(s) and make referrals. This position will perform both administrative and customer services duties and must excel in both areas. They will collaborate within a multi-disciplinary treatment team to recognize, support, evaluate, and address any obstacles clients face in the intake process.

Essential Responsibilities:

• Answer a high volume of potential client calls, emails, and faxes
• Conduct initial intake for services- including but not limited to demographics, services requested, and insurance information.
• Assess proper program referral based on client responses to intake questions
• Complete intake paperwork and send to appropriate provider/manager
• Schedule initial in person appointment based on assessment and program referral
• Work closely with client-facing teams to assure smooth client flow and cut down on wait time for services. 
• Check voicemails and return all queries promptly. 
• Assist with creating new client records in Electronic Health Record upon enrollment.
• Help with scanning procedures to get client information into Electronic Health Record. 
• Create new client paper back up file including printing of Face Sheet and client labels. 
• Comply with all policies and procedures, including confidentiality for clients and client’s records. 
• Other duties as assigned. 

Additional Responsibilities:

• Participate in scheduled supervision meetings.
• Attend and actively contribute to all scheduled team meetings.
• Engage in continuous professional growth and development.
• Maintain professional conduct and dress code consistently.
• Adhere to regular work hours, including some evenings and weekends as needed. Be punctual and engaged.
• Work at all other program locations as needed and available.
• Fulfill other assigned duties as necessary.

Required Qualifications:

• High School Diploma required; Associate’s Degree or higher preferred
• Knowledge of or familiarity with behavioral/ mental health terminology and substance use disorders.
• Experience in providing mental health assessment, crisis intervention, and de-escalation skills preferred
• Ability to work under pressure in a fast-paced organization and handle multiple responsibilities simultaneously.
• Previous experience working in a medical/non-profit/ substance use or other behavioral health setting.
• Interest and ability to work with the public. Excellent customer service skills.
• Bilingual in English/Spanish is preferred.
• Strong verbal and written communication skills.
• Typing skills of at least 35wpm. Data entry skills. Computer program skills. Ability to learn multiple data base systems.
• Ability to communicate effectively with both clients and team members.
• Valid Texas driver’s license and reliable transportation.
• Flexibility to work evenings and weekends, if needed.

Benefits:

We offer a comprehensive benefits package that includes:

• Healthcare: Choose from three medical plans, one of which is100% employer paid. Our plans provide comprehensive coverage to ensure your well-being.
• Retirement: We provide a 401(k) plan with a 4% company match, helping you secure your financial future.
• Paid Time Off: Enjoy 20 days of paid time off (PTO), plus 11 holidays and 2 floating holidays for flexibility in your time management.
• Wellness Programs: Initiatives to support your physical and mental well-being, ensuring a healthy work-life balance.
• Long Term Disability: We offer 100% employer-paid Long Term Disability coverage, providing financial protection in case of extended absence due to illness or injury.
• Life Insurance: Benefit from a 100% employer-paid life insurance option, ensuring the security of your loved ones.

Professional Development:

At the Women's Home, we are committed to your professional growth and development. We provide ongoing training and learning opportunities to help you excel in your role and advance in your career. You'll have access to:

• On-the-job training and mentorship.
• Workshops and seminars related to your role.
• Opportunities to participate in industry specific conferences.
• Reimbursement of the cost of role-related organization memberships.

Imagine Your Impact…

• Making a Daily Difference: Picture yourself in a role where your work directly impacts the lives of women in need. Every task, every decision, contributes to positive change.
• A Culture of Dignity: Envision a workplace where dignity is not just a word, but a way of life. Here, you'll be respected and honored, and you'll extend that same respect to those we serve.
• Integrity in Action: See yourself upholding the highest ethical standards in all you do, knowing that your integrity is the foundation upon which our organization is built.
• Stewardship with Purpose: Imagine being part of a team that is not only responsible with resources but is driven by the purpose of creating a better future for our clients and our community.
• Holistic Growth: Envisage a career where you're not only growing professionally but also personally. We invest in your development, helping you reach your full potential.

Who We Are:

The Women's Home is a leading nonprofit organization dedicated to empowering women and building stronger communities. Since 1957, we have been providing vital support and services to women in need. Our mission is to build communities that strengthen women and support families as they reclaim their stability.

At the Women's Home, we are committed to fostering an inclusive and supportive work environment where every employee can thrive. We value diversity and believe that our differences make us stronger. Our team is passionate about our mission, and we work collaboratively to make a meaningful impact on the lives of the women we serve.

We believe in the power of every individual to make a difference. When you join our team, you become part of a community dedicated to building whole lives and empowering women to achieve their fullest potential.

Are you ready to imagine a brighter future with us?

Reasonable Accommodation Notice: 
We are committed to providing equal access to all applicants. If you require a reasonable accommodation to apply for a position or participate in the interview process, please contact Human Resources.