Patient Services Representative

Vista Community ClinicAt Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact. For over 50 years, we've been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it's needed most.As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.For eligible employees, benefits include: Competitive compensation & benefits Medical, dental, vision Company-paid life insurance Flexible spending accounts 403(b) retirement planWhy VCC?• Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.• A robust training & development culture to help you grow and advance your career.• A workplace built on respect, collaboration and passion for care.ResponsibilitiesGreet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.Greet patients in-person and via telephoneVerify insurance eligibility and copy insurance cardsPerform financial and eligibility screening for clinic programsPrint daily schedule and confirm next day's appointmentsComplete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.Make follow-up appointments for referrals from other sitesCall, reschedule and mail letters to all N/S patientsResponsible for patients checking in through completing encounters, personal records forms, etc.QualificationsMinimumHigh school graduate or equivalentOne year experience in a medical or dental officeExperience in verifying and billing insurance/program eligibilityBilingual English/SpanishRequired Skills/Knowledge/AbilitiesExperience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferredAbility to interface with all levels of personnel in a professional mannerExcellent customer service skills and commitment to providing the highest level of customer satisfactionAbility to type minimum 35 WPMPreferred Skills/Knowledge/AbilitiesExperience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferredExperience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilitiesPay Range$22.00 - $23.00 Depending On Experience