Product Support Specialist

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off‑road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more. We are looking to add a motivated individual to our team in the role of Product Support Specialist. A qualified candidate will possess automotive knowledge, be comfortable working with customers via phone and email, and work successfully in a team environment. This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment. This is a full time (M-F), in office position, located in Auburn, WA. Responsibilities include, but are not limited to the following: Responding to emails in an efficient and professional manner Frequently reviewing Zendesk inbox for new warranty claims and customer inquiries Providing quick, detailed, responses to all warranty and product related inquiries Assisting customers with vehicle specific questions including – fitment, product selection, and product installation Reply to live chats on ARB website Report on warranty claim data Conduct market research to gain understanding regarding how ARB products compare to competitor products Utilizing critical thinking to provide solutions/suggestions to customers Working closely with other departments as needed including Product Management, Customer Service, Sales, etc. Search ARB database for additional installation instructions, product Other duties as assigned Experience/Skills Automotive industry experience preferred Knowledge of vehicle drivetrains and various suspension systems preferred Ability to diagnose defective products Courteous and professional phone presence Excellent written and verbal skills Strong analytical skills Knowledge of Zendesk and JDE software is a plus Ability to work and thrive in a team environment Competitive hourly pay Medical, dental, vision, and life insurance 10 paid holidays per calendar year Accrued leave - 8 paid sick days and 10 paid vacation days yearly #J-18808-Ljbffr