Quality Assurance Engineer

THE TEAM YOU WILL BE JOINING Join a growing enterprise technology team within a well-established Charlotte-based organization investing heavily in modernizing its core business systems Work on a small, agile, and highly collaborative team with direct exposure to Salesforce, cloud integrations, enterprise applications, and customer-facing technology Support systems that impact both internal users and external customer experiences LOCATION Charlotte, NC What They Offer You A high-impact QA role tied to a major Salesforce Customer 360 implementation Exposure across Sales Cloud, Service Cloud, Data Cloud, CPQ, Field Service, Agentforce, ERP, and AWS-based integrations The ability to influence testing strategy, automation coverage, and overall quality practices across enterprise platforms A collaborative environment working closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams Strong benefits, paid time off, educational assistance, 401(k) match, and employee engagement opportunities WHY THIS ROLE IS IMPORTANT Play a critical role in ensuring the quality, reliability, and performance of enterprise systems that support a broad internal and customer-facing user base Help build and execute testing strategies across Salesforce Customer 360, ERP, AWS integrations, APIs, and backend systems Validate complex workflows, identify defects, improve regression and smoke testing coverage, and support the continued scaling of QA processes Partner closely with technology and business stakeholders to improve system reliability, data quality, and overall user experience Step into a role well-suited for someone who enjoys hands-on testing while also thinking strategically about process improvement, automation, and enterprise system performance THE BACKGROUND THAT FITS 3+ years of hands-on QA Engineering experience Strong understanding of software testing principles, QA methodologies, and test documentation Experience testing Salesforce environments, ideally across Customer 360 components such as Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, or Field Service Ability to test data flows, integrations, APIs, REST/SOAP services, and backend system validations Experience writing and executing test plans, test cases, regression testing, smoke testing, and automated test scripts Familiarity with Agile/Scrum environments and tools such as Jira or Azure DevOps Exposure to test automation frameworks, with ACCELQ experience being a plus Salesforce certifications are a plus, but not required Strong analytical, problem‑solving, and communication skills, with the ability to work through ambiguity and partner cross‑functionally #J-18808-Ljbffr