Field Service Representative - OCONUS

Field Service Representative OCONUS

DZYNE Technologies is building a highly skilled team that thrives in the operation and support of Unmanned Aircraft Systems in a rapid development environment where aircraft progress from design, fabrication, assembly, and flight in a short period of time. The successful candidate will be a highly organized self-starter who has direct, hands-on experience providing subject matter expert support to operating customers. Field Service Representatives (FSR) at CONUS and OCONUS locations provide maintenance and support services for all the aircraft systems and serve as the link between deployed operating units and DZYNE. FSR support is required twelve (12) hours per day, seven (7) days per week OCONUS.

Required Duties and Responsibilities:

• Must meet minimum military health standards for worldwide deployment
• Supports forward-deployed or training activities and operations
• Performs analysis of system operations and provides associated analysis reports or documentation back to the home office
• Completes hardware and accessory installation, software connectivity, technical issues, and equipment interconnectivity
• Performs testing, repairing, removing and replacing parts, loading software and firmware for systems, subsystems, equipment, and components
• Performs a wide variety of integrity testing and interviews customers to gather information about problems
• Prepares and presents a wide variety of incident/performance reports to the customer and to the service delivery manager
• Provides advice and a wide variety of complex onsite training for customer support personnel

Required Skills/Qualifications:

• DoD Secret security clearance or higher with a current background investigation
• Must have a valid FAA Class 3 medical certificate (or able to meet standards)
• Previous payload maintenance experience highly preferred; prior experience with WESCAM MX-15 desired.
• A high degree of computer literacy: prior experience with software/hardware installation, knowledge of computer networking to include TCP/IP, Ethernet, and fiber optics.
• Experience in avionics and electronics, including wire harness fabrication, basic soldering and understanding of engineering drawings, blueprints, and test procedures.
• Experience in aircraft networks, various datalinks, Vortex, and SATCOM communications.
• Experience with COMSEC equipment and procedures.

Preferred Skills/Qualifications:

• MX-15i/HD, MX-15DiD Repair Certification
• Experience training or mentoring junior technicians or operators
• Strong communication and customer-facing skills, especially in high-tempo operational environments

Education:

• Bachelor's degree in the related area OR practical/formal military equivalent experience and training
• 3-5 years of experience in unmanned aviation performing as an FSR.

Clearance Level Required:

Secret

Travel Required:

Up to 50% worldwide

Working Conditions:

The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as a general office environment, to warehouse and other facilities. Personnel should expect to travel to various flight operations locations within the United States, in addition to overseas locations, both of which may experience complex living and working conditions. Personnel may be exposed to austere, deployment-type conditions and shared living spaces, including military-style accommodations, such as tents or manufactured b-huts with multiple personnel per room, along with military-style meals.

Physical Demands:

• Must have the ability to stoop, stand, climb, and lift a minimum of 35-50 lbs
• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
• Involves movement between departments, floors, and worksites to facilitate work

Work Authorization Requirement:

Candidates must be legally authorized to work in the United States. Due to the requirements of the government contract associated with this position, candidates must be U.S. citizens. Proof of citizenship will be required as part of the hiring and clearance process.

Hourly Rate:

$45.00 - $55.00 Salary depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high-demand professions. In addition to the annual salary, the position will be eligible for an annual bonus. The pay range for this job level is a general guideline only and not a guarantee of salary or annual bonus.

Benefits:

Our benefits are DZYNEed for your overall health and financial wellness. DZYNE offers a comprehensive healthcare benefits package. Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401 (k) plan with an employer match and immediate vesting.

Some final notes: The description gives you a sense of what the position involves but is not an exhaustive list. We are a growing and evolving team, which means your responsibilities may shift or expand overtime as new opportunities arise. Flexibility and curiosity are part of what makes our work exciting! DZYNE Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status. In addition to federal law requirements, DZYNE Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which our company has facilities. This policy applies to all terms and conditions of employment.