Mobile Clinic - Medical Assistant / Front Office Clerk

Job Description

Job Description

INTRODUCTION:

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US Health Care System requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.

SUMMARY: 

The Medical Assistant performs routine (noninvasive) patient care functions as described by
license health care personnel following established clinical protocols, policies and procedures within defined scope of education, training and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer telephone promptly and in a polite and professional manner

• Obtain and enter accurate demographic information in the EMR (address, telephone number, name of insurance or self-pay status).

• Schedule appointment correctly; review appointment date, time, location and provider name with caller.

• Inform the caller of items to bring to appointment (including insurance card, medications, office visit fee and verification of income, if applicable).

• Remind the caller to arrive 15 to 30 minutes before the scheduled appointment to complete paperwork.

• Remind the caller of the cancellation/no show policy.

• Answer questions and offer other information, as requested, to provide patient focused service and a positive impression of the organization.

• Make Televisit appointments.

• Direct calls to other departments as needed.

• Use sound judgment in handling calls, especially with upset patients.

• Understand when to escalate calls to physicians, practice managers, triage nurses.

• Make reminder calls as requested.

• Make calls to reschedule appointments when necessary.

• Provide assistance with mailings and other projects as call volume permits

• Driving the mobile unit and or willing to learn

• cleaning the mobile unit and complete the inventory

• Driver checklist to be completed upon arrival to corporate from the site

• If late responsible for getting to the site or location the mobile will not wait

• Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter and peak flow measurement according to established policies and procedures.

• Applies warm or cold compresses.

• Collects urine, sputum and stool specimens by noninvasive techniques.

• Administers immunizations and medications per provider’s order after a licensed health care professional verifies the correct medication and dosage. Verification of competency is required.

• Performs venipuncture to obtain blood specimens.

• Performs simple lab tests, including urine pregnancy tests and finger sticks after appropriate training and verification of competency.

• Shaves and prepares the patients skins with antiseptic solution and explains the procedure as necessary.

• Performs PPD skin test placement after appropriate training and verification of competency. 

• Documents measurement of PPD skin test and reports information directly to the provider or to a registered nurse.

• Demonstrates the ability to perform initial health data collection procedures, including vision and audiometric testing.

• Handles hazardous waste appropriately.

• Change the needle disposal box as needed.

• Applies principles of aseptic technique and infection control per policy and procedures. Consistently uses and reinforces proper body mechanics and appropriate personnel protection equipment.

• Provides basic health information and education to patients using established protocols.

• Works with patients on self-management goal contracts as per disease protocol and provider direction.

• As applicable, assist in retinal screening by:

  • Capturing images of the eyes of diabetic patients using an automatic digital camera.

  • Educating and setting appropriate patient expectations regarding the purpose and screening process.

  • Uploading and transmitting patient images and reports through an on-line portal during or immediately after each screening.

  • Collaborating with remote team members and management, as well as screening location staff.