Customer Service Representative

Customer Service Representative (Billing Support) *Location:* Onsite (5 days per week) *Schedule:* Full-Time | 10:30 AM - 7:00 PM CST (hours may vary based on business needs) *Training Schedule:* Monday-Friday, 8:00 AM - 4:30 PM CST *Employment Type:* Contract-to-Hire *ConversionSalary:* $42,500 annually Position Overview We are seeking a customer-focused and detail-oriented *Customer Service Representative* to join a fast-paced support team. In this role, you will serve as the primary point of contact for customers, assisting with billing inquiries, resolving account-related concerns, and ensuring an outstanding customer experience. The ideal candidate is a strong communicator who enjoys problem-solving, thrives in a team environment, and can effectively manage multiple tasks and systems simultaneously. Key Responsibilities * Deliver exceptional customer service through incoming phone interactions in a high-volume call center environment. * Investigate and resolve customer billing questions, concerns, and discrepancies with accuracy and professionalism. * Take ownership of customer issues from initial contact through resolution, ensuring a positive customer experience. * Coordinate with internal departments and business partners to resolve complex inquiries. * Research customer accounts using multiple systems and applications to identify solutions and provide accurate information. * Maintain detailed and accurate documentation of customer interactions and account updates. * Support changing business needs by assisting with additional processes, transactions, and team initiatives. * Consistently meet quality, productivity, and customer service performance expectations. * Complete special projects and additional duties as assigned. Qualifications *Required:* * Strong customer service and communication skills, both verbal and written. * Excellent organizational, time management, and multitasking abilities. * Ability to work efficiently in a fast-paced environment. * Strong attention to detail and problem-solving skills. * Proficiency in Microsoft Word and basic Microsoft Excel functions. * Strong data entry and computer navigation skills. *Preferred:* * 1-2 years of customer service or call center experience. * Experience handling billing inquiries or account-related issues. * Sales or upselling experience is a plus. * Demonstrated leadership, initiative, or team collaboration experience. What We're Looking For * A professional and positive attitude. * The ability to remain calm and solution-focused when handling customer concerns. * Strong interpersonal skills and a commitment to delivering exceptional service. * Flexibility to adapt to schedule changes and evolving business priorities. * A team player who can contribute to a collaborative and customer-centric culture. Interview Process * One onsite interview * Hiring decision made promptly following the interview This is an excellent opportunity for individuals looking to build a long-term career in customer service with a stable organization that values customer experience, teamwork, and professional growth. *Job Type & Location*This is a Contract to Hire position based out of O Fallon, MO. *Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in O Fallon,MO. *Application Deadline*This position is anticipated to close on Jul 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.