Food & Beverage Manager

Job Description

Job Description

Property: Delta Hotels Matteson Chicago & Fairfield Inn & Suites Matteson Chicago
Location: 500 Holiday Plaza Drive, Matteson, IL 60443



 

Position Summary

Garnet Hotels is seeking a passionate, hands-on Food & Beverage Manager to lead daily Food & Beverage operations at our dual-brand Marriott property in Matteson, Illinois.

This position oversees Applebee’s, hotel breakfast service, banquet functions, lounge operations, and other Food & Beverage outlets. The Food & Beverage Manager is responsible for delivering excellent guest experiences while maintaining Marriott, Applebee’s, and Garnet Hotels standards.

This is an operations-focused position. The successful candidate must spend approximately 80% of scheduled working time actively leading outlet operations, coaching associates, engaging with guests, and monitoring service execution.

Key Responsibilities

• Lead daily operations for Applebee’s, breakfast service, banquets, lounge service, and other Food & Beverage outlets. 
• Maintain a visible leadership presence during peak meal and event periods. 
• Ensure Marriott, Applebee’s, and Garnet Hotels standards are consistently followed. 
• Conduct daily pre-shift meetings and provide ongoing coaching. 
• Develop and conduct weekly service training for Food & Beverage associates. 
• Recruit, train, coach, and develop supervisors and hourly associates. 
• Monitor guest feedback, online reviews, and satisfaction scores. 
• Handle guest concerns and implement service-recovery plans. 
• Prepare schedules and manage labor according to business needs. 
• Assist with inventory, purchasing, receiving, and cost control. 
• Monitor food and beverage quality, waste, and profitability. 
• Support banquet functions and special events. 
• Ensure compliance with health, sanitation, food-safety, and liquor regulations. 
• Promote a positive, respectful, and accountable work environment. 
• Partner with hotel leadership to improve service and financial performance. 

Qualifications

• Minimum five years of Food & Beverage management experience, preferably in a hotel or full-service restaurant. 
• Strong knowledge of restaurant, banquet, bar, and hotel Food & Beverage operations. 
• Proven experience leading, coaching, and developing teams. 
• Experience with scheduling, labor management, inventory, purchasing, and cost control. 
• Strong guest-service, communication, and conflict-resolution skills. 
• Excellent organizational and problem-solving abilities. 
• ServSafe Food Manager certification or ability to obtain it upon hire. 
• BASSET certification or ability to obtain it upon hire. 
• Ability to work mornings, evenings, weekends, and holidays. 
• Marriott experience is preferred. 
• Applebee’s or casual-dining management experience is a plus. 

What We’re Looking For

We are looking for a leader who enjoys being in the operation—not behind a desk. The ideal candidate leads by example, develops associates, engages with guests, and maintains high service standards across every outlet.

Benefits

• Marriott hotel travel discounts, subject to eligibility 
• Career-development and advancement opportunities 
• Supportive leadership team 
• Collaborative and service-focused work environment 
• Opportunity to help launch and develop a premier dual-brand property 

Equal Employment Opportunity

Delta Hotels Matteson Chicago and Fairfield Inn & Suites Matteson Chicago, managed by Garnet Hotels, are Equal Opportunity Employers. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.