Senior Director, Transactions Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Portfolio Services Lead – Fortune 100 Technology AccountNorth & South America | M3Preferred Markets: Atlanta, San Francisco, SeattlePosition OverviewThe Portfolio Services Lead owns TM service delivery, team management, and reporting consistency for a Fortune 100 Technology account across North and South America, meeting contractual obligations and client's outsourcing objectives for cost savings, consistent execution, and risk management.This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects.Portfolio Strategy & Upstream Planning· Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery· Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers· Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance· Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization· Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and riskClient/Stakeholder Management· Serves as single point of contact for TM service delivery and escalations· Turn Client Requirements and Transaction Strategy into Actionable Objectives· Owns TM contractual obligations to the client· Manages relationships with key stakeholders across client 's organization· Develops and implements the account business planLeadership· Aligns team priorities with client's key business drivers· Attracts, hires, and retains top talent; builds team performance through coaching and feedback· Acts as player-coach, personally engaging on select high-priority or complex transactionsFinancial Management· Owns account financial targets, including revenue, expenses, and debtors· Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products· Meet targets, ensuring costs and incoming revenue are balance and managed properly.· Tracks fee collection and accounts receivableContract Management· Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics· Runs the change control process and manages account governanceOperations Leadership· Manages all delivery resources, including team recruitment and performance assessment· Owns direct reports' professional development and account succession planning· Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio· Builds and maintains SOPs that keep pace with the account's speed of change· Drives consistency in governance, reporting, and systems across North and South America· Prepares QBRs and supports Lease Administration and PDS teams, as applicableQualifications· 10+ years in Transaction Management or Corporate Leasing· Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus· Experience managing multi-country account structures across North and South America· Strong financial modeling skills, including lease-vs-buy analysis and business case development· Experience in a fast-paced, technology, or high-growth client environment preferred· Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&LsCritical Competencies for Success· Deep understanding of JLL's TM process and its impact on service delivery (SOW)· Agility and comfort operating at the speed expected in a technology client environment· Strategic thinking paired with hands-on execution across a multi-region, integrated account· Capacity to deal with ambiguity and solve complex problems effectively· Ability to connect technical matters with financial, risk, and operational impactOther Personal Characteristics· Superior client relationship skills; comfortable addressing challenging issues· Thrives in a fast-paced, rapidly changing environment· Strong communicator with executive presence· Able to work independently across time zones and geographies while remaining a strong team playerThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:209,000.00 – 303,250.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Atlanta, GA, Olympia, WA, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Francisco, CA; Atlanta, GA; Olympia, WAType: Full time