Helpdesk Support Specialist

Benefits:

Health insurance

Paid time off

401(k)

Location: Freeport, IL (On-Site) Department: Technology / Programming Reports To: Systems Impact Director Position Type: Full-Time

About the Role

Nationwide Inbound is looking for a Technology Support Specialist to join our growing team. This role is perfect for someone who enjoys solving problems, learning new technology, and helping others succeed.

As a 24/7 call center, technology is at the heart of everything we do. Our Technology Support Specialist plays an important role in keeping our employees connected, our systems running smoothly, and our teams equipped with the tools they need.

This is a great opportunity for someone looking to build a career in IT. We are willing to train the right person who brings strong problem-solving skills, curiosity, and a passion for technology.

What You’ll Do

Serve as a first point of contact for employee technology questions and troubleshooting

Diagnose and resolve hardware, software, and system-related issues

Set up computers, equipment, software, and user access

Support technology needs for both on-site and remote employees

Install and configure software, applications, and devices

Assist with equipment tracking, organization, maintenance, and repairs

Help test and evaluate new technology solutions

Maintain technical documentation and processes

Perform proactive system checks and preventative maintenance

Work alongside our technology team to improve processes, efficiency, and user experience

What We’re Looking For

The ideal candidate is someone who:

Enjoys technology and learning how things work

Has strong troubleshooting and problem-solving skills

Is patient and comfortable helping users with different levels of technical experience

Communicates clearly and professionally

Is organized and able to manage multiple priorities

Takes initiative and enjoys finding better ways to do things

Can follow detailed processes and procedures

Helpful Skills & Experience

Previous experience in IT support, help desk, technical troubleshooting, or a similar technology-focused role

Experience diagnosing and resolving computer, software, and hardware issues

Familiarity with Windows operating systems and Microsoft Office applications

Basic understanding of networking concepts, user accounts, permissions, and system troubleshooting

Comfortable researching issues, testing solutions, and learning new technology

Interest or experience with automation tools, software integrations, workflows, APIs, or platforms like Zapier is a plus

Ability to explain technical information in a clear and helpful way

Strong attention to detail and ability to follow established procedures

Additional Information

Full-time, on-site position located in Freeport, IL

Standard business hours

Participation in emergency on-call rotation after training

Opportunity to learn, grow, and expand your technology skills

If you are someone who loves technology, enjoys solving problems, and wants to grow your career in IT, we would love to hear from you.