Operations Manager

Job Description

Job Description

What We're Looking For...We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards. The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role. We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.What You'll Do...Support branch GM in all aspects including, training, maintaining quality and service standards, and profitabilityManage, coach, and monitor operations teamLead educational meetings to drive performance and ensure representative's knowledge baseAssists in onboarding contractorsAddress and resolve escalated customer issues to ensure timely, satisfactory settlementPerform site visits for service issues or to verify the quality of installation vendor's workFill in for GM during planned or unplanned time off, high-volume periods, etc.What's Needed to Succeed...Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve serviceGood judgment with the ability to make decisions with discernment, considering all sidesDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationPositive, dynamic, and enthusiastic personalitySuperior interpersonal skills with the ability to interact and communicate and build relationships with various personalitiesSelf-starter who can work independently with the motivation to growFlexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structureEfficient and organized with the capability to prioritize and use time effectivelyWhat's Required...3+ years of related experience including experience driving performance and leading teamsExperience within the home improvement industry preferred but not requiredFamiliarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plusBA/BS or equivalent combination of education and experience preferredMust possess a valid driver's license and acceptable driving recordBasic MS Office skills (Excel, Word, PowerPoint, and Outlook)Must be able to effectively articulate and train one on one or small groupsSchedule: Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours callsTravel: (25-50% of the time) within a 75-mile radius as neededBenefits and Perks...Casual work environmentTeam building events such as doughnut day, holiday luncheons, barbecues, etc.Medical Insurance with several plan options including a Health Savings AccountPrescription Drug CoverageDental InsuranceVision InsuranceLife Insurance and AD&DShort-term & Long-term DisabilityAncillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...Paid HolidaysVacation time that grows with years of serviceSick timeAn employee discount purchasing programAbout 50Floor...50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US.We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.See our website at 50Floor.com Please be aware...Background Checks - The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database and circulate that information as necessary for evaluating your qualifications.Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic protected by law.

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