Temporary Case Manager II

Job Description

Job Description

Job Title: CASE MANAGER II (Temporary)

Location: A Woman’s Place Drop-In Center, 211 13th St. 

Reports to:  Director of Drop-In Services 

Status:  Non-exempt, Union

Hourly Wage: $30.44/hour

Hours: Monday-Friday, 9am-5pm

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Community Forward SF is hiring a Temporary Case Manager II.  The Case Manager II assists clients with needs related to housing, coordination of care to maintain mental and physical health and personal safety, and navigation of the Homelessness Response System. They provide information, education, and referral services within a Drop-In setting. 

Essential Job Functions:

• Establish and maintain a caseload of clients; provide services including, but not limited to, counseling, crisis intervention, assessment, evaluation, advocacy, and co-facilitation of groups.
• Develop treatment plans with timelines for individual goals and objectives.
• Meet with clients on a weekly basis to ensure successful engagement with and completion of treatment plans.
• Ensure access to resources that help stabilize clients’ income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
• Conduct outreach to encourage program usage and make referrals to Community Forward SF Mental Health Outpatient Program or other appropriate programs based on client need.
• Maintain client charts and associated documentation in a timely manner by successfully and effectively utilizing City electronic health record systems that may include ONE and/or Epic, as well as successful use of G-Suites applications.
• Coordinate care with client service providers to ensure quality service and continuity of care.
• Assist clients in developing external support systems.
• Ensure that clients are treated with dignity and respect, and that their needs are adequately met, while at the facility.  
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco. 
• Adhere to established policies and procedures.
• Training and meeting attendance
• Other duties as assigned

Qualifications:

• Bachelor’s (B.A.) degree or equivalent in education and work experience
• Previous case management experience and/or training 
• Experience working with at-risk client populations
• Effective communication skills, both written and oral
• Comfort with technology, including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases
• Understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders, neurodiversity, dementia/cognitive impairment, and systems of oppression
• Understanding of cultural diversity issues and cultural humility 
• Ability to de-escalate conflict
• Knowledge of San Francisco and Bay Area resources 
• Ability to work both independently and cooperatively
• CPR and first aid certification within 90 days of hire
• Knowledge and familiarity with San Francisco billing databases (i.e. Epic).

Preferred Qualifications: 

• Bicultural, bilingual Spanish speaking
• Lived experience with homelessness and/or other systems of oppression

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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