Medical Office Administrator

Job Description
Patient Engagement Specialist / Medical Office Assistant

Island Psychiatry is seeking a compassionate, organized professional to join our team as a Patient Engagement Specialist .

This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the first person patients speak with, helping guide them through scheduling, questions, and communication with the office.

Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care.

Our practice operates offices in the Port Jefferson and Huntington areas.

To learn more about us:

Position Overview


This position sits at the intersection of patient support and practice operations .

Responsibilities

• Serve as a primary contact for patients by phone, email, and text
• Help patients navigate scheduling and communication with providers
• Assist with patient reception
• Submit superbills and assist with insurance documentation
• Relay patient messages to providers with discretion
• Maintain accurate records across practice systems
• Help troubleshoot scheduling and operational issues
• Assist in maintaining the smooth daily flow of the practice

What We're Looking For

• Excellent communication and professional phone presence
• Highly organized and detail-oriented
• Strong computer skills and comfort managing multiple software systems
• Ability to multitask and problem solve independently
• Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply. No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians

Experience in administration and/or healthcare or mental health settings is helpful but not required.

Spanish-speaking candidates are a plus.

Schedule


Both Full-Time (30+ hours) and Part-Time (16-20 hours) positions available.

Flexible scheduling Monday through Saturday

Some evening availability required

Compensation


$22 per hour to start

Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually.

Why This Role Matters


This position helps patients feel supported and helps the office stay organized day to day. It's a great fit for someone who wants meaningful experience in a mental health setting.