Priority Support Engineer I Scottsdale, Arizona, United States Scottsdale, Arizona

Location: Scottsdale, Arizona, United States Join Axon and be a Force for Good. Your Impact What You’ll Do Location: Candidates must be located in the following locations: Scottsdale, AZ Reports to: Manager, Technical Support Case Ownership: Full lifecycle ownership of support cases for designated high-priority customers, including triage, prioritization, resolution, and follow‑up. Independent Judgment: Empowered to make real‑time decisions regarding escalation paths, interim solution, and technical approaches based on severity and customer impact. Defined Goal Execution: Operate with broad autonomy once objectives are defined (e.g., resolution efficiency, escalation reduction), with latitude in selecting methods and tools to meet outcomes. Subject Matter Expertise: Act as a technical SME across specific product domains; contribute to Tier 1 enablement, documentation, and internal training as needed. Process Adaptability: Authorized to adapt standard procedures when warranted by situational demands, provided decisions align with core support and customer service objectives. Ambiguity Management: Expected to take initiative in undefined or novel scenarios, identifying risks and acting proactively with minimal or no direction. This role assumes a high degree of trust and requires consistency in decision‑making, accountability for outcomes, and alignment with team‑wide quality and communication standards. What You Bring 2+ years technical support experience in complex software, hardware, or cloud‑based environments Proven ability to exercise independent judgment and make time‑sensitive decisions in ambiguous, high‑stakes situations Deep technical aptitude in Windows environments, networking, mobile ecosystems, and cloud applications Exceptional communication and interpersonal skills with ability to adapt language and approach for audiences ranging from IT admins to command staff Demonstrated ownership mindset (#OWNIT): proactive, accountable, and results‑oriented Strong problem‑solving ability with a data‑driven approach to identifying patterns and preventing recurrence Proven ability to work autonomously while effectively influencing across teams and functions Preferred Qualifications Bachelor’s Degree Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and Vonage) 2+ years in networking or telecommunications, ideally within public safety or government sectors System Administration or Cloud Infrastructure certifications Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on click.appcast.io . The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr Axon Enterprise