Case Worker/Support and Intervention Specialist

Job description

Support and Intervention Specialist

Mission
Dwyer Workforce Development's (DWD) mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry, alleviating a severe healthcare workforce shortage, and improving the lives of seniors and the community.

Our Values


At Dwyer Workforce Development, how we work matters as much as what we achieve. Every team member is expected to operate in alignment with our core values:
• Integrity-doing the right thing even if no one is looking
• Empathy-action ruled compassion.
• Ingenuity-big ideas and solutions
• Accountability-ownership in every action
• Collaboration-the power of we over me
These values are not aspirational. They are expected and reflected in how we work every day.

Position Summary

The Support & Intervention Specialist is responsible for assessing scholar needs, determining eligibility for intervention services, and delivering targeted, high-impact support that enables scholars to overcome barriers and succeed in training and beyond.
This is a scholar-centered, analytical, and intervention-driven role that translates individual scholar circumstances into actionable support strategies, intervention plans, and resource connections. The Support & Intervention Specialist serves as a critical decision-maker in identifying when intervention is required, deploying appropriate services, and ensuring scholars receive coordinated, timely support aligned to their personal and professional goals.

Position Responsibilities

Scholar Assessment & Intervention Qualification
• Conduct comprehensive assessments of scholars' current situations, including life stability, barriers, risk indicators, and readiness factors.
• Determine eligibility for intervention services using defined criteria and professional judgment.
• Identify early warning signs that may impact scholar success and escalate as needed.
• Document assessments and maintain accurate, up-to-date scholar records within internal systems.

Intervention Planning & Service Delivery
• Design and implement individualized intervention plans tailored to each scholar's needs.
• Determine and deploy appropriate immediate intervention services (e.g., crisis support, resource allocation, referrals).
• Monitor progress and adjust intervention strategies based on outcomes and evolving scholar circumstances.
• Ensure interventions are timely, practical, and aligned with training and employment goals.

Counseling & Scholar Support
• Provide ongoing counseling and guidance to scholars navigating personal, academic, and professional challenges.
• Support scholars in building resilience, accountability, and self-sufficiency.
• Deliver crisis-informed, trauma-aware support when necessary.
• Maintain consistent, high-touch engagement with scholars to ensure continuity of care.
• Develop and maintain a formal feedback loop between the Enrollment Advisor team and Support and Intervention to continuously refine readiness criteria.

Cross-Team Mentorship & Support Alignment
• Mentor and support scholar-facing teams by providing guidance on complex cases and intervention strategies.
• Collaborate with partners, program staff, and leadership to ensure a unified approach to scholar success.
• Share insights, trends, and best practices to improve overall service delivery and scholar outcomes.
• Act as a subject-matter resource for intervention strategies and case management practices.

Community Resource Coordination & Referrals
• Build and maintain relationships with Partners teams.
• Translate community resources into actionable, accessible support pathways for scholars.
• Provide recommendations for referrals based on scholar needs and eligibility.
• Ensure referral processes are seamless, tracked, and result in meaningful outcomes for scholars.

Data Tracking, Outcomes & Continuous Improvement
• Track intervention outcomes, scholar progress, and service effectiveness.
• Analyze data to identify trends, recurring barriers, and opportunities for improvement.
• Contribute to the development of standardized intervention protocols and best practices.
• Maintain compliance with organizational policies, reporting requirements, and data integrity standards.

Licensure / Certification / Registration
• Valid Driver's License and regular access to a vehicle required.

Qualifications
• Master's degree in social work, human services, or related field preferred (or equivalent experience).
• Minimum of 3 to 5 years of experience in case management, social services, workforce development, or related field.
• Demonstrated experience assessing client needs and delivering intervention-based services.
• Strong knowledge of community resources and social service systems.
• Experience working with diverse, underserved populations.
• Proficiency in database or CRM systems (e.g., Salesforce preferred).
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple cases and prioritize effectively in a fast-paced environment.
• High level of empathy, professionalism, and sound judgment.
• Ability to work flexible hours, including evenings when necessary.
• Demonstrated ability to maintain composure and professional communication standards in a fast-paced environment, utilizing collaborative problem-solving techniques to resolve cross-functional conflicts.

Equal Employment Opportunity:
Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Sponsorship in US: Must be eligible to work in the U.S. without Sponsorship.