Patient Service Representative

Job Description

Essential Job Functions:

· Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

· Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

· Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

· Informs patients of delay in physician schedules, assists with patient comfort while delayed.

· Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

· Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

· Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.

· Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.

· Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

· Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.

· Completes referrals according to departmental guidelines and properly enters into the appropriate system.

· Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job Functions:

· Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

· Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

· Demonstrates the ability to adequately follow downtime procedures.

· Other job duties as required.

Physical Job Requirements:

· Pushing and pulling, taking frequency and weight into consideration.

· Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

· Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

· Dexterity of hands and fingers.

· Balance is maintained during climbing, bending and/or reaching

· Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks: · Chemicals, Chemotherapy and Fumes

· Loud noises

· Vibration

· Extreme temperatures

· Confined spaces

· Allergens: dust, mold and/or pollen

· Magnetic fields

· Radiation

· Sharps

· Latex

· Combative patients/visitors

Blood-borne Pathogens:

· Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.

· Contact with patients or patient specimens are possible.

· Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

· High School Graduate or GED required. Associate Degree preferred.

· Previous PSR experience preferred.

· Ability to communicate in English, both orally and in writing.

· Must have excellent customer service skills.

· Must have the ability to organize and perform multiple tasks in a timely manner.

· Knowledge of medical office and terminology preferred.

· Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.

· Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel:

· Ability to commute to satellite offices as needed.