Customer Service Representative

The Panther Group is hiring a Customer Service Representative in the Kennet Square, PA area working the following shift: Monday through Friday 10:30 AM to 7:00 PM. Customer Service Representative JOB SUMMARY: Responds to customer inquiries via phone regarding all aspects of our client's pharmacy business, in a professional, timely, accurate and caring manner while consistently meeting all guidelines. Solicits existing and new clients for add on increasing prescription rates. Responsible for revenue generation and value creation by signing up small to medium veterinary and physician businesses to Boothwyn portfolio of existing and future services. Through leadership from sales management, the Inside Sales Rep will work on specific inbound/ outbound sales campaigns with the responsibility of building relationships, closing new sales and providing customer service to current customers. ESSENTIAL FUNCTIONS: Customer Service: Responds to customer, doctors’ office, patients via telephone, while meeting all corporate guidelines and performance standards. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified. Performs skills necessary to create a high-quality customer experience. Qualify, engage, validate customers’ needs and close opportunities using strong interpersonal skills. Become knowledgeable about prospective customers’ business practices and functions through enhanced listening skills. Administrative Operations: Records, investigates, and resolves member complaints as detailed in the Grievance Procedure narrative. Recommends new ideas for growth and development of sales. Logs, tracks, and appropriately documents all issues utilizing online systems and procedures, and in accordance with all applicable guidelines and requirements. Makes decisions that are consistent with the concept of a win-win-win for members, associates and company. Demonstrates based behaviors such as initiative, accountability, and value. Use of CRM to consistently provide strong customer follow-up and weekly progress reports to sales management. Sales: Proactively generate sales for new customers in a timely manner via cold calling and follow-up from sales leads. Demonstrate thorough knowledge of the organization’s products and services. Sell in accordance with company policy, procedures, and culture while implementing corporate sales POA. CUSTOMER SERVICE SKILLS: Strong written and verbal communication skills and an ability to work with people from diverse backgrounds Ability to build positive relationships and influence Ability to write professional business correspondence Strong teamwork and interpersonal skills Seeks to build trust, respect, and credibility with all partners through full, honest, consistent, and coordinated communication ADMINISTRATIVE SKILLS: Ability to work with all levels of management Excellent organization, time management, listening, and communication skills Read, analyze, and interpret verbal and written instructions Define problems, collect data, establish facts, and draw valid conclusions Proficiency in PK or related pharmacy software (preferred) Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts Knowledge of Word and/or Excel sufficient to enter data Knowledge of working within a database SALES SKILLS: Ability to act on feedback provided by showing ownership of his or her own development Effectively present information and respond to questions from members Self-motivated, accurate, and detail oriented Ability to be coached and mentored to enhance consultative selling, organization, and time management skills Ability to work independently as well as in a team setting EDUCATION: High School Diploma required. Undergraduate College degree (preferred). EXPERIENCE: 2+ years office administrative experience required 2+ years pharmacy or related industry experience (preferred) Previous experience in a call center or customer service environment Pay Rate: $20 per hour #J-18808-Ljbffr