Desktop Support Specialist

Salary: $50,000.00 - $70,000.00 Annually
Location : Royal Oak Campus
Job Type: Full-Time
Job Number: 202400178
Division: Information Technologies
Opening Date: 07/13/2026
Closing Date: 7/26/2026 11:59 PM Eastern
Shift Days/Hours: Monday - Friday, 8:30am-5:00pm


Summary of Purpose
Provides quality support with a high degree of customer service, technical expertise, and timeliness. Performs both routine and complex tasks to aid in ongoing support of campus-based technologies. This employee is expected to work in a multi-cultural, diverse working environment

Typical Duties
TYPICAL DUTIES:

This description is intended to indicate the types of duties and responsibilities requested of the
employee assigned this title. It is not intended to be an exhaustive list of all the duties and
responsibilities that may be required:
1. Research, resolves, and responds to complex technology questions in accordance with
current standards.
2. Acquires, maintains, and expands knowledge of relevant product offerings, current support
policies, and methods of support delivery, in order to provide technically accurate
solutions.
3. Leads or participates in team projects that enhance the quality or efficiency of support.
4. May be called upon to temporarily perform as a team lead in the absence of the Desktop
Support Manager, which could include training and guidance to IT agency temporary
employees.
5. Consults with end-users to determine technology needs.
6. Studies vendor products to determine those that best meet user needs, recommending
hardware and software packages and standards.
7. Installs, maintains new and existing hardware.
8. Provides support for software, peripherals, network nodes, wiring, and/or campus-based
technologies.
9. Participates in the research of new technologies.
10. Documents, debugs, and prepares end user and departmental procedures.
11. Performs other related duties, as assigned.
12. Ability to work additional hours, as needed.

Knowledge and Skills Required
KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of personal computers and related hardware and software
  • Knowledge of operating systems and application software
  • Knowledge of GUI applications used in a Windows operating environment
  • Familiar with iOS, Android, and MAC operating systems
  • Knowledge of problem solving and troubleshooting methods
  • Skills in verbal and written communications and customer service practices
  • Ability to work as a team player in a multi-cultural, diverse working environment
  • Ability to lift up to 50 pounds

Minimum Education and Experience
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

EDUCATION: Associate's degree (Information Technologies or related field preferred) or technical training equivalent.
In lieu of an Associate's degree, 2 or more years of position-relevant experience, preferably in higher education (these years of experience may run concurrently with the experience requirements
below).
Bachelor's degree (Information Technologies or related field
preferred) preferred.

EXPERIENCE: Two (2) years of PC support experience in a networked environment
We are excited to have you consider Oakland Community College (OCC) as your employer of choice!

OCC strives to provide valuable and empowering services not only to our students, but also to our employees.


See below the benefits offered by the College under the benefit types: full-time and part-time
Full-Time Positions for the Following Employee Groups:
Classified, Exempt (Non-union), Faculty, Maintenance, Operating Engineers, Public Safety, Teamsters

Benefit Effective Date: First of the month after date of hire

Medical

• Multiple PPO medical plans with prescription coverage to choose from; Plans provided by Blue Cross Blue Shield of Michigan (BCBSM)
  • Free preventive services on every plan
  • Health Savings Account (HSA) available with the High Deductible medical plans
• BCBSM through the Western Michigan Health Insurance Pool (WMHIP) medical is offered to all employment groups
• There is a $2,000 prorated Medical Opt Out stipend with proof of other applicable medical coverage

Dental

• Blue Cross Blue Shield of Michigan (BCBSM) plan provided by the College, no payroll deductions

Vision

• NVA (National Vision Administrators) plan provided by the College, no payroll deductions

Flexible Spending Accounts (FSAs)

• Health Care, Limited Purpose, Dependent Care, and Adoption FSAs are available

Life Insurance

• TheCollege provides $120,000 of coverage (portion is subject to taxation), no payroll deductions

Disability

• 70% of wages provided for Short-Term and Long-Term Disability

Retirement

• College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)
• The Exempt, Faculty, and Teamsters employee groups can elect the Optional Retirement Plan (ORP) provided by TIAA; opting out of MPSERS

Voluntary Retirement Accounts

• Employees can open and contribute via payroll deduction into 403(b) and/or 457(b) voluntary retirement accounts provided by TIAA

Voluntary Benefits

• Employees can elect voluntary benefits of optional life insurance (for self, spouse, and/or children), cancer protection, pet insurance, legal & ID shield, long term and/or critical care during annual open enrollment in November

Tuition

• OCC tuition waiver program for employees and their dependents
• Employees may take Non-OCC classes using the tuition reimbursement program

Employee Assistance Program (EAP)

• Employees have a free resource to assist with a wide-range of needs, including counseling sessions

Employee Group: Classified Part-Time

Benefit Effective Date: First of the month after date of hire

Part-time Classified employees are offered the opportunity to have medical, dental, vision at the full monthly premium; life insurance is also available at a nominal cost. Participation requires that benefit costs be taken via payroll deduction.

Medical

• Multiple PPO medical plans with prescription coverage to choose from; Plans provided by Blue Cross Blue Shield of Michigan (BCBSM)
  • Free preventive services on every plan
  • Health Savings Account (HSA) available with the High Deductible medical plans
• BCBSM through the Western Michigan Health Insurance Pool (WMHIP) medical is offered to all employment groups

Dental

• Blue Cross Blue Shield of Michigan (BCBSM) plan that has free in-network preventive services including two annual cleanings

Vision

• NVA (National Vision Administrators) plan that includes annual examinations with participating providers

Life Insurance

• Employees can choose to have a life insurance policy of $10,000 or $20,000

Retirement

• College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)

Voluntary Retirement Accounts

• Employees can open and contribute, via payroll deduction, into 403(b) and/or 457(b) voluntary retirement accounts provided by TIAA

Tuition

• OCC tuition waiver program for employees and their dependents
• Employees may take Non-OCC classes using the tuition reimbursement program

Employee Group: Adjunct Faculty, Part-time Hourly (Non-union), and Casual Instructors*


Retirement

• College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)

Voluntary Retirement Accounts

• Employees can open and contribute, via payroll deduction, into 403(b) and/or 457(b) voluntary retirement accounts provided by TIAA

Tuition

• OCC tuition reimbursement program available for Adjunct Employees

*Edustaff employees are not eligible for OCC benefits.

Contact Information:
01


Do you have a minimum of 2 years experience in IT?

• Yes
• No

02


Do you have a minimum of an Associate's Degree or higher?

• Yes
• No

03


What is your expected salary? Please note our salary range as listed in the job posting.
Required Question