Tucson, AZ - Business Operations - AZDES - DBME - Customer Service Representative 2

Position Information

Position Type
Staff Augmentation
Hours/Week
40

Billing Type
Hourly
Shift
Day

Projected Start Date
06/01/2026
Start Time
8:00 AM

Projected End Date/Duration
06/04/2027
End Time
5:00 PM

Bid Limit Per Vendor
6
Number of Positions
3

Desired Career Level
Entry Level
Minimum Education Level
High School

Weekend
None

Position Location

Address
316 W Fort Lowell Rd
City
Tucson

State
Arizona
Zip
85705

Country
UNITED STATES

Requirements

Travel Required
No
Security Required
Yes

Onboarding Category

Please see attached job description in the attachments.


Tucson Locations


Candidates must be okay working at either location below


1 opening


4760 S. Park Avenue, Tucson, AZ 85714


2 opening


316 W Fort Lowell Rd, Tucson, AZ 85705

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.


? Provide a service such as a license, registration, title, permit, or program eligibility information


? Check to ensure that appropriate changes were made to resolve customers' problems.


? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.


? Refer unresolved customer grievances to designated departments for further investigation.


? Determine charges for services requested, collect deposits or payments, or arrange for billing.


? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public.


Position may require the use of discretion when releasing pertinent information, solving


difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.


Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis

Required Skills


Skill Type


Skill Name

Skill


Follows established guidelines

Skill


Solving difficult customer service complaints/problems

Skill


Customer Service Experience


Preferred Skills


Skill Type


Skill Name

Skill


Bilingual

Unable to copy & paste, Please check attachment section for the full job description:

SUMMARY
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

PRIMARY DUTIES & RESPONSIBILITIES

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide a service such as a license, registration, title, permit, or program eligibility information
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

KSA's

• Applicable program rules, regulations, policies and procedures, systems, and relevant statutes
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking Talking to others to convey information effectively.
• Service Orientation Actively looking for ways to help people.
• Reading Comprehension Understanding written sentences and paragraphs in work related documents.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial;
color:black"> By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .