Public Safety Ambassador

Job Description

Job Description

ABOUT THE BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit

Summary/Objective 
The Public Safety Ambassador for complex security, will play a vital role in maintaining a safe, secure and enjoyable environment for performers, employees, and visitors. This position is responsible for patrolling the assigned area in a visible manner, protecting and preserving the environment by professionally enforcing rules, answering questions, securing access to restricted areas, and responding to emergencies. 

Essential Duties/Responsibilities

• Provides proactive customer service by assisting guests by answering questions in a courteous welcoming and professional demeanor. 
• Provides exceptional guest experience by ensuring compliance with venue safety and security procedures.
• Maintains compliance by circulating through assigned areas throughout the shift, following post orders and instructions. 
• Prevents and responds to resolve event disruptions and altercations among guests.
• Responds to accidents, medical emergencies, search and emergency operations to offer assistance and lead emergency evacuations protocols. 
• Assists with crowd control and emergency response as directed. 
• Responds to accidents, medical emergencies, search and emergency operations.
• Guards assigned restricted areas and ensuring only authorized personnel are permitted entry. 
• Verify credentials and ensure only authorized personnel enter restricted zones. 
• Communicate with Security Command and Event Management personnel as needed. 
• Observe and report any unusual or suspicious behavior. 
• Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public.
• Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior.
• Assist with crowd control during events and act as a deterrent to crime through visible patrol.
• Maintain positive working relationships with internal, external partners, and guests at the BJCC.
• Contact supervisor or manager if issues arise beyond your scope or ability to resolve. 
• Work closely with local law enforcement to address security concerns and criminal activity.
• Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
• Ensure no weapons or harmful items enter the venue by inspecting every guest with metal detector or pat-down search as assigned. 
• Safeguard the venue against theft and property damage. 
• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift. 
• Assist with setting up area before opening (stanchions, table configuring, etc.) 
• Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills. 
• Evaluate situations independently and use sound judgment to resolve issues in a timely manner.
• Performs other duties as required.

Work Environment
This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is indoors and outdoors and exposed to the elements (heat, rain, etc.). 

Physical Demands
Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time. Extensive walking and/or standing and the ability to ride a bicycle. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. 

Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments, as required. Ability to respond quickly to security issues across the facility. Must remain calm and professional in crisis or stressful situations. Physical stamina and the ability to work outdoors in various weather conditions.

Position Type/Expected Hours of Work

Full-time positions: hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education and Experience

• Minimum of three (3) years’ experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred. 
• High School Diploma or G.E.D. is required. 
• Valid State of Alabama Driver License.

Additional Eligibility Qualifications

• Capable of working independently without continuous supervision.
• Ability to speak, read, and write the English language. 
• The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential.
• Demonstrate a strong work ethic and commitment to safety and security. 
• Ability to enforce BJCC rules and polices. 
• Ability to remain calm in emergency situations.
• Excellent surveillance and observation skills. 
• Demonstrate the ability to interact with the public in a professional, positive and confident manner.
• Must be able to develop written incident reports and property condition reports, as well as create and read a daily written report to document shift activities. 
• Write detailed reports of damage, incidents, incident logs, and security records. 
• Working knowledge of occupational hazards and applicable safety precautions associated with assigned work. 
• Effectively manage conflict in a diplomatic and professional manner. 
• Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.