Front Desk Agent

Job Summary: We are looking to add an upbeat Front Desk Agent to the team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits PTO Competitive Pay Hotel Room Discounts Retail Discounts Ongoing Training and Career Development Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests by collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon arrival and assign rooms Provide information about the hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Deer Creek Lodge & Conference Center