Quality Assurance Specialist II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Quality Assurance Specialist II Job Title: Quality Assurance Spec II Agency: Health & Human Services Comm Department: Quality Mgmt Posting Number: 18291 Closing Date: 09/22/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $3,793.41 - $5,921.25 Pay Frequency: MonthlySalary Group: TEXAS-B-18 Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Terrell Center for Youth Job Location City: TERRELL Job Location Address: 1200 E BRIN Other Locations: MOS Codes: No military equivalent Brief Job Description: Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below. The Quality Assurance Specialist II (Quality Management (QM) Specialist) performs complex (journey-level) quality management work. Work involves assisting with planning, developing, and implementing departmental and hospital wide QM programs to include policy, QSO (Quality System Oversight) monitoring, Restraint/Seclusion processes, and other performance improvement activities. Ensures compliance with The Joint Commission (TJC) and Centers for Medicaid and Medicare Services (CMS). Works with department and agency staff as well as external stakeholders. Provides guidance to others, as requested. Works under general supervision, with moderate latitude for the use of initiative and independent judgement. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Essential Job Functions (EJFs): Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Reviews hospital policies, prepares and disseminates information to policy managers for review. Provides guidance and education with regard to organizational and statutory requirements as well as accreditation standards. Ensures policies are approved, updated, and posted for staff. Coordinates quality improvement and monitoring programs as assigned (such as QSO, Utilization Management (UM), Facility Support Performance Improvement (FSPI), other). Independently completes all aspects of this process. Explains quality management findings and assists in developing performance improvement plans. Compiles monthly samples, updates, and distributes audits in a timely manner. Provides education and support to auditors. Completes data entry within the time constraints provided. Aggregates data and compiles reports, as well as trend analysis information. Communicates regularly with the corresponding Central Administration program coordinator. Serves as data oversight coordinator for assigned Quality Assessment and Performance Improvement (QAPI) indicators (such as restraint/seclusion, injuries/falls, Length of Stay (LOS), national benchmarks, Patient Tracers, etc.). Monitors documentation of incidents to include a tracking system. Aggregates data. Coordinates committee meetings, compiles all agenda documents. Compiles reports for hospital committees and Governing Body. Compiles trend analysis information compiled for the Quality Management Director. Oversees the submission of reports to the Hospital Executive Committee and on to the appropriate committees of the State Hospital System Governing Body. Prepares, edits, and distributes correspondence, reports and documents. Maintains filing and records management systems. Completes other audit assignments as need arises (The Joint Commission monitoring, performance improvement projects, etc.). Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge, Skills and Abilities (KSAs): Knowledge of local, state, and federal laws related to program area. Knowledge of TJC and CMS standards Knowledge of statistical analysis processes, research techniques, training techniques and project management processes. Skills in interviewing and analyzing data. Skills in the use of computer and applicable software Ability to plan, coordinate, and administer quality improvement programs. Ability to identify problems and develop solutions. Ability to communicate effectively. Ability to provide guidance to others. Registrations, Licensure Requirements or Certifications: None Initial Screening Criteria: Graduation from an accredited four-year college or university with major coursework in social services, nursing, psychology, or a related field is preferred, and a minimum of six months experience required. OR Associate degree and a minimum of twenty-four months experience required. OR No degree and a minimum of four years of experience required. AND Two years of experience in social services, psychiatric/health care, auditing or investigating work; and developing plans of correction. Additional Information: Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service. All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.