Call Center Specialist

Call Center Specialist

A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.

Essential functions include:

• Answer all calls in a friendly professional manner.
• Determine the need of the caller and connect call to the correct person or extension.
• Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
• Retrieve and deliver messages received by our afterhours voice mail system.

Pay range: $20-25/hr to start (dependent upon experience)

Employee benefits include:

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

Education: High School Diploma or equivalent. Knowledge of medical terminology.

Experience: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.