Customer Service Representative

Job Description

Job Description

Welcome to Laginess Insurance Agency, where we believe in building lasting relationships and providing exceptional support to our community in the Plymouth, Michigan area. We represent Auto-Owners and other highly rated insurance carriers. We're not just an insurance agency; we're a dedicated team committed to helping our clients navigate their insurance needs with confidence and ease. We're looking for a bright, enthusiastic, ethical, hard working Personal Lines Insurance Account Manager to join our team. In this role, you'll be the friendly voice and helpful hand for our valued policyholders, ensuring they feel heard, understood, and well-cared for. You'll play a crucial part in maintaining client satisfaction, managing their accounts, and contributing to the positive atmosphere that defines Laginess Insurance Agency. If you have a passion for helping people and a knack for clear communication, you'll fit right in here. Come grow with us and make a real difference in people's lives!

Responsibilities

Serve as the primary point of contact for policyholders, addressing inquiries and concerns with a positive attitude.

Assist clients with policy changes, insurance questions, renewals, and billing inquiries.

Maintain accurate and detailed records of client interactions in the Agency Management System.

Proactively identify opportunities to enhance client satisfaction and retention.

Collaborate with the sales team to ensure a smooth client onboarding process.

Stay updated on insurance products and company policies to provide informed support.

Cross-Selling and Selling.

Requirements

• Property & Casualty Insurance License Required.
• Life Insurance License Preferred. Willing to train. Licensing assistance available.
• Minimum 2 years of insurance experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using an Agency Management System. is a plus.
• Strong organizational and time-management abilities.
• A friendly, positive, and patient demeanor.

Benefits

• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Home work equipment provided
• Weekly team meetings
• Team building events
• Apppreciation lunches
• Collaborative work environment
• Paid holidays
• Licensing assistance available
• Paid licensing continuing education
• Networking events
• Paid opportunities to earn insurance designation
• Community involvement
• Hybrid Remote