Collision General Manager

General Manager – Collision Center The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. They plan and implement the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met, coach and empower each team member’s performance, and uphold the highest quality standards of professionalism in serving all customers. Key Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R relating to the Collision Center. Maintain a clean and organized repair facility at all times. Monitor all maintenance required for all shop equipment, including the paint booth. Provide training for all staff as necessary. Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily as per established procedures. Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates. Manage all estimates to ensure labor mix is within established standards. Manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education & Experience Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Qualifications & Skills Attention to detail and a high degree of accuracy. Ability to consistently demonstrate a successful client experience. Communicate clearly both verbally and in writing. Ability to motivate others utilizing effective coaching tools and management skills. Benefits Annual Paid Time Off (PTO) plans – up to 80 hours of paid time off annually. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective day one. 401(k) retirement plan with company match. Employer‑paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free prescription or non‑prescription safety glasses each year. Annual voluntary uniform stipend. Voluntary daily pay option available. We welcome qualified individuals, including those with disabilities and protected veterans, to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. This description is not exhaustive; duties may change at any time with or without notice. Compensation: $68,000 – $96,000 per year, commensurate with skill, education and experience. Supplemental pay may include bonuses tied to individual or business initiatives. #J-18808-Ljbffr