Patient Scheduler

The Patient Scheduler for the Outpatient Infusion Center is responsible for managing and coordinating patient appointments efficiently. This role requires extensive experience in patient scheduling, strong administrative and customer service skills, and the ability to communicate effectively over the phone. The scheduler ensures seamless scheduling operations to support patient care and clinic workflow. Responsibilities:

• Schedule patient appointments using EPIC system specifically for outpatient infusion services.
• Coordinate with clinical and administrative staff to optimize scheduling and patient flow.
• Manage patient inquiries and provide excellent customer service over the phone.
• Maintain accurate and up-to-date patient scheduling records and documentation.
• Communicate scheduling changes and confirmations to patients and relevant staff.
• Assist with administrative tasks related to patient scheduling and clinic operations as needed.

• Minimum of 2 years of patient scheduling experience.
• At least 3 years of administrative customer service experience.
• Proficiency with EPIC patient scheduling system.
• Fluency in English with strong verbal communication skills.
• Ability to handle high-volume phone communication throughout the day.

• Additional experience in healthcare or outpatient infusion settings.
• Familiarity with medical terminology and outpatient clinical workflows.

• Temporary 6-month contract position.
• Position requires extensive phone communication and multitasking in a fast-paced environment.

• Typical daytime work schedule aligned with outpatient infusion center hours.
• Shift assignments based on clinic hours and patient scheduling demands.