Wine Guide

Job Description:

This position focuses on delivering the optimal Inglenook experience primarily through guest interaction within the Bistro as well as other areas where flight tasting experiences are hosted. The guide’s expertise will include the Inglenook wines, vineyards, and terroir, incorporating the rich history of the Estate in order to promote the Inglenook brand. Every employee is an ambassador for the Estate.

Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement: All employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities:
1. Bistro – (65%)
•  Take and fulfill guest orders indoors and outdoors, bussing and cleaning tables.
•  Receive and fulfill coffee drinks and service items.
•  Keep up to date with ABC regulations, adhering to established company policies and procedures regarding the handling and service of wine.
•  Open wine bottles, taste wine before serving to guest for quality assurance.
•  Process transaction on POS system, wrap merchandise, process forms for shipment.
•  Keep up to date with reciprocal shipping laws and adhering to established policies regarding the shipment of wine.
•  Stock and maintenance of displays, samples, and supplies.
•  Maintain visual aesthetic and cleanliness of Bistro- both on the floor and behind the bar.
•  Assist and maintain daily inventory and order processing of wine to replenish stock throughout Chateau.
•  Expertly discuss both wine and non-wine products with guests to promote sales
•  Inform guests of Wine Club membership options, detailing the benefits in order to sell memberships.
•  Possess a proficient knowledge of the estate wines and vineyards with a historical perspective to provide well rounded experiences for guests.

2. Flight Tasting Appointments – (25%)
•  Attend to the guests’ needs and assist in resolving any guest inquiries or complaints, taking into consideration appropriate options and elevating to manager if not resolved through this process.
•  Provide wine service/tasting and facilitate sales to guests in the Member’s salon.
•  Maintain all tasting areas, keeping them clean and orderly according to established standards and policies.
•  Assist with and maintain daily inventory and order processing of wine to replenish stock throughout Chateau.
•  Assist in replenishing stock and depletions, including both wine and non-wine retail products.
•  Assist with inventory counts when requested.

3. Chateau Hospitality – (10%)
•  Support guest experiences throughout Chateau as needed:
o Bistro – provide table and bar service for guests
o Retail – give guests information about non-wine products and facilitate sales
o Concierge – welcome and assist guests with reservations, check-in, and questions
o Events – support event staff with tours, tastings, wine service, and sales during events
o Other special projects as directed

Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Job Requirements:
Education/Experience: High School diploma or general education degree (GED) and one to two years’ experience presenting and selling ultra-premium wine. Retail or restaurant experience preferred. Must be at least age 21 to serve alcohol.

Knowledge, Skills and Abilities:
•  Adaptability - Ability to adapt to change in the workplace.
•  Communication, Oral - Ability to communicate effectively with others using the spoken word.
•  Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
•  Detail Oriented - Ability to pay attention to the minute details of a project or task.
•  Persuasive - Ability to influence others to change position or to adopt a specific point of view.
•  Presentation Skills - Ability to effectively present information publicly.
•  Relationship Building - Ability to effectively build relationships with customers and co-workers.
•  Reliability - The trait of being dependable and trustworthy.
•  Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
•  POS proficient in RMS or similar system
•  Knowledge of Napa Valley and vicinity amenities
•  Knowledge of wine and wine making techniques at Inglenook and other major wine regions of the world.

Physical Demands:
N (Not Applicable) - Activity is not applicable to occupation
O (Occasionally) - Occupation requires this activity up to 33% (0-2.5+hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66% (2.5-5.5+ hrs/day)
C(Constantly) - Occupation requires this activity more than 66% (5.5+ hrs/day)
Stand – C, Walk – F, Sit – O, Handling/Fingering – F, Reach Outward – F, Reach Above Shoulder – O, Climb – O, Crawl – N, Squat or Kneel –O, Bend – F, Work at computer - O
Lift/Carry
10 lbs or Less, F
11 – 20 lbs, F
21 – 50 lbs, O
51 – 100 lbs, N
Over 100 lbs, N
Push/Pull
12 lbs or Less, F
13-25 lbs, O
26-40 lbs, O
41-100 lbs, O

Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (i.e. Equipment)
Sense of Touch
Ability to wear Personal Protective Equipment (PPE)

Environment: Indoors and outdoors, occasionally exposed to inclement weather.
Certifications: CA - RBS, CA FH

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