Group Lead, Patient Transportation - Orlando Health - Health Central - Full Time

Patient Transportation Group Lead

The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. This role serves as a working lead, actively participating in daily operations while overseeing the performance of team members.

Essential Functions:

• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture of safety, service excellence, and teamwork within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Demonstrate a strong understanding of hospital transportation systems and protocols.
• Conduct daily audits to assess technical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and minor repairs on wheelchairs and related transport equipment.
• Maintain an accurate database of equipment inventory and repair records.
• Deliver broken or malfunctioning equipment to the Clinical Engineering Department for further service.
• Ensure adherence to transportation quality assurance standards and update procedures as needed.
• Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality.
• Clean, organize, re-tag, and replenish equipment in designated areas; manage pickup and delivery of clinical equipment.
• Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment and oxygen tank storage.
• Demonstrate knowledge of the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methods for patients.
• Notify leadership of any failures or issues with the Transport Tracking System.
• Facilitate staff meetings, Gemba walks, and team huddles to promote communication and engagement.
• Ensure all team members have the necessary resources and tools to perform their duties effectively.
• Assist patients and internal customers with service-related concerns and customer relations issues.
• Transport and deliver items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, as assigned.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable laws (ADA, FMLA, etc.).
• Comply with all Orlando Health policies, procedures, and standards.

Other Related Functions:

• Demonstrates the ability to complete assigned tasks independently and efficiently.
• Familiarity with Material Safety Data Sheets (MSDS) contents and procedures.
• Provides excellent customer service and communicates effectively with professional staff.
• Contributes to a cohesive and collaborative team environment.
• Exemplifies outstanding CTE (Career and Technical Education) behavior and attitude in alignment with the organization's mission, vision, and values.
• Works cooperatively with colleagues and supports a positive workplace culture.

Education/Training Required:

• High School Graduate or equivalent.

Licensure/Certification Required:

• Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.
• National Child Passenger Safety Certification (CPS) by Safe Kids USA if required for area. Obtained within 90 days of obtaining position.

Experience:

• One 1-year experience as a transporter or working within the transport department required.
• One 1-year supervisory experience preferred.