Sales & Service Manager

Service & Sales ManagerAt Seaside Plumbing, we're not just fixing plumbing—we're restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.We believe:Service should feel human, not transactionalTechnicians should be respected, trained, and developed—not just managedLeadership should be present, accountable, and growth-focusedAnd a career in the trades can be something you're proud of—not just something you doWe've built a company where people grow, customers trust us, and the bar is set high.This is a high-performance leadership role where:Accountability mattersCoaching mattersResults matterYou are responsible for the performance, development, and standards of your team.If you avoid hard conversations, struggle to hold people accountable, or prefer low expectations—this is not the place for you.We are where the best come to become elite—and you are responsible for leading them there.As a Service & Sales Manager at Seaside, you will:Lead, coach, and develop a team of Service TechniciansSet clear expectations and hold your team accountable to performance standardsConduct ride-alongs, 1:1s, and ongoing coachingDrive revenue through technician performance and executionPartner with dispatch and customer service to optimize operationsMonitor KPIs and take action when performance is off trackSupport hiring, onboarding, and development of new techniciansStep in to assist with technical challenges and closing sales when neededEnsure every customer receives a 5-star experienceAddress customer concerns and resolve issues professionallyWhat Success Looks Like Here:Your team performs at a high level—consistentlyTechnicians are improving, growing, and engagedKPIs are met or exceededCustomers trust us and refer usYou address problems early and directlyYou lead with clarity, consistency, and accountabilityThis is not just about managing people.We invest heavily in:Leadership developmentCoaching and performance systemsBuilding strong, capable teamsYou won't just manage a team here— You'll build one, develop it, and elevate it.Compensation & Benefits:Competitive pay100% paid health, dental, and vision (for you AND your family)401(k) with 4% matchProfit sharingPaid time off and holidaysNO emergency on-callGym membershipThis role is a great fit if you:Naturally lead and hold people accountableAre comfortable having tough conversationsCare about both people AND performanceTake ownership and follow through consistentlyWant to build and develop a high-performing teamThis is NOT a fit if you:Avoid conflict or accountabilityStruggle to coach or develop othersPrefer reactive work over proactive leadershipDon't take ownership of team performanceWant a low-pressure management roleThis is an in-person position operating out of Bishopville, Maryland. We serve homeowners across the Eastern Shore of Maryland and Delaware.Our Mission:Bring brightness today.Unlock the potential of tomorrow.Our Values:These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.Ownership — Take initiative. Own the outcome. Leave it better than you found it.Empathy — Lead with humanity, care and understanding.Courage — Embrace discomfort. Do the hard things. Growth follows.Gratitude — There is always something to be grateful for. Find it. Share it.Authenticity — Be your weird self and respect that in others. You shine brighter that way.There are easier management roles out there.But if you're looking for:OwnershipImpactThe ability to lead and develop a strong teamAnd a role where your leadership actually mattersThis is where you raise your standard—and help others do the same.If you're ready to lead at a high level and make a real impact, we'd love to meet you.Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.