Retail Customer Service Associate

Position Summary The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue and output, handles complex projects, manages retail supply, and completes assigned tasks based on priority. Responsibilities Follows instructions of supervisors and assists other team members in performing store functions. Assists in training of store team members. Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need. Provides customer expertise in printing, signs and graphics and shipping product lines and recommends appropriate FedEx Office products and services. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions. Ensures all customer problems are resolved quickly and to the satisfaction of the customer. Takes complex customer orders using order systems and provides accurate pricing information. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents. Maintains a safe, clean, and orderly retail store. Ensures confidentiality of customer data and careful handling of documents, media, and packages. Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change. Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability. Stays current on retail store merchandising materials and ensures proper display of all retail area products and signage. Takes preemptive action to prevent errors and waste. Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits. Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service and security policies and procedures. Performs multiple tasks at the same time. Looks for opportunities to improve knowledge and skills within the retail store. Operates with minimal supervision. Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook. Ability to stand during the entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability, on a consistent basis, to bend/twist at the waist and knees. Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members. Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure. Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. Ability, on a consistent basis, to work with minimal supervision. Ability, on a consistent basis, to report regularly to work and maintain established business hours. Qualifications High school diploma or equivalent education. At least 6 months of specialized experience. Excellent verbal and written communication skills. Pay $20.75 - $24.37 per hour. Benefits & EEO FedEx Office is an Equal Opportunity Employer. The company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. #J-18808-Ljbffr