HR Business Partner

We are looking for a strategic and forward-thinking Global HR Partner to support our Services organization, including Customer Success Managers, Professional Services Consultants, Incident Response, and Sales-aligned teams. This role will partner closely with senior leaders to drive organizational effectiveness, talent strategy, and high-performance culture in a fast-paced, global, and increasingly AI-enabled environment. Job Description Partner with Services leadership to shape and execute people strategies aligned with business goals, growth plans, and customer delivery models Act as a trusted advisor to senior leaders on organizational design, workforce planning, and change management Support scale and transformation of Services functions, including global delivery and customer-facing operations Lead talent reviews, succession planning, and leadership development Drive performance management processes, ensuring clarity, accountability, and differentiation Coach leaders on high-performing team dynamics, engagement, and retention strategies Provide expert guidance on complex employee relations, ensuring compliance with US employment laws and company policies Proactively identify organizational risks and partner with leadership to mitigate them Leverage HR analytics, dashboards, and AI-based insights to inform decision-making Identify trends in attrition, engagement, performance, and skills gaps Partner cross-functionally across HR (TA, Comp & Benefits, OD) to deploy scalable programs Qualifications 5+ years of progressive HR experience, including HRBP support to senior leaders Must be able to go into the Irving, TX office 3 days a week Proven experience supporting Services, Customer Success, Professional Services, or Sales organizations Experience in global, matrixed, and fast-paced environments Experience leveraging HR analytics tools, dashboards, or AI-enabled platforms to inform decisions Demonstrated ability to translate business needs into data-driven people strategies Strong learning agility and curiosity to continuously adapt HR practices in an evolving AI landscape Strength in: Organizational development & change management Leadership coaching and influence Talent management and workforce planning Deep understanding of US employment law and HR compliance Strong business acumen, especially in customer-facing or revenue-adjacent organizations High level of judgment, discretion, and professionalism Excellent stakeholder management and influencing skills Ability to operate both strategically and hands-on Must be eligible to work in the U.S. without employer sponsorship now or in the future EOE M/F/Veterans/Disabled #J-18808-Ljbffr