Community Health Worker

Community Health WorkerWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient's advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.Core Responsibilities:Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needsManage patient referrals defined by the care team & collaborate with the Medical Social Worker on action planFacilitate communication between all identified parties involved in patients' care as needed (e.g., family members, caregivers, medical providers, community-based organizations)Form relationships with and build an inventory of local community organizations that may benefit our patientsConnect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.Assist patients with completion of applications for accessing eligible benefits and resourcesPromote goal setting and achievement to improve patients' quality of life and self efficacy with patients. Goal definitions are agreed upon by the care teamMeet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient's home, external medical provider facility, community setting)Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is requiredDrive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointmentsComplete referrals to organizations and agencies as neededDeliver culturally appropriate health education in the areas where OSH has provided competency training to the CHWSupport care team decision making through participation in interdisciplinary team meetingsDocument interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health informationManage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical teamOther duties as assignedWhat we're looking for:Required:Minimum of 1 year of experience in healthcare, community-based, case management, or social service environmentStrong oral and written communication skillsAbility to manage multiple priorities while maintaining a positive attitudeDedication to serving the community and building meaningful relationshipsProficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)Access to reliable transportation and ability to travel throughout the community to various locationsUS work authorizationStrongly Preferred:Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/SpanishExperience working on multidisciplinary teams with organizations, agencies, patients, and community membersKnowledge of community resources and resource navigationPreferred:Community Health Worker certification or Associates or Bachelors in a related field is a plusExperience utilizing electronic medical record systemsA problem-solving orientation and a flexible and positive attitudeAnticipated Weekly Hours: 40Time Type: Full timePay Range: $18.50 - $42.35Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.