Patient Experience Coordinator (Call Center)

SpaDerma Aesthetician Support Representative

SpaDerma is Chicagos leading medical spa, providing Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare with more than 20 years of experience. Our team of nearly 150 employees across five locations includes highly skilled Aestheticians and Injectors who provide effective treatments using some of the most advanced technology available.

Our spas are known for their warm, approachable atmosphere and knowledgeable providers who make patients feel comfortable, informed, and confident in their treatment plans. SpaDermas brand reflects that same experience: creative, youthful, innovative, educational, and never intimidating.

We are excited to expand our support team at our Headquarters in Chicago, located in Wicker Park. If you have a passion for aesthetics, we want to hear from you! This is an excellent entry-level opportunity to join a growing company and gain exposure to the medical aesthetics field. The ideal candidate thrives in a positive, fast-paced environment where attention to detail and exceptional customer service are key.

We welcome applications from newly licensed aestheticians and students currently enrolled in an esthetics program. This entry-level call center position offers a unique opportunity to gain hands-on experience in the medical spa industry, learn our services and operations, and build a foundation for future growth within our organization.

This is a full-time role, 36+ hours a week. Hours may be flexible however, at least one weekend day shift and closing shift will be required weekly.

Responsibilities:

• Deliver a personalized, elevated experience in a fast-paced environment.
• Manage inbound calls, texts, and chats with professionalism.
• Proactively book appointments to optimize the guest experience and schedule flow.
• Confidently educate guests on services, treatments, memberships and offerings.
• Seamlessly coordinate schedules across providers (Aestheticians and Injectors) and locations.
• Address inquiries with discretion, escalating when needed.
• Maintain accurate and detailed client profiles.
• Communicate with support staff across all locations to ensure a seamless client experience.
• Maintain a clean, organized, and presentable office environment.
• Support leadership with additional responsibilities as needed.

Requirements:

• 2+ years in customer service, call center, sales, or high-volume scheduling.
• Strong phone presence with excellent communication skills.
• Tech-savvy; proficient in Google Workspace and scheduling platforms.
• Highly organized with strong multitasking and attention to detail.
• Efficient in fast-paced, metrics-driven environments.
• Team-oriented and solution-focused.
• Aesthetics experience or license a plus, not required.
• High school diploma required; additional education or relevant experience preferred.
• Not required, but preferred: Esthetics license or enrolled in Esthetic school

Benefits:

• Health, dental, and vision insurance options
• 401K
• Paid time off
• Employee discounts on services and products
• Wellness programs and resources

Compensation:

• $19.00/hour with discretionary bonuses up to $22.00/hour.