Consultant II Domestic Relocation - US Based Remote

Primary Function The Relocation Consultant II serves as the navigator of the relocation process for domestic transferees. Responsibilities include administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals, and inspections; overseeing equity funding process; coordinating the shipment of household goods, destination services, and expense management. Primary caseload consists of home sale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service. Major Duties and Responsibilities Maintain an assigned caseload, delivering impeccable customer service to external and internal customers. Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement; provide exemplary customer service to transferee and his/her family. Demonstrate knowledge of Cartus' products and services in all interactions with clients and customers; coordinate and facilitate Cartus' core products and services to assigned customers according to prescribed standards. Recognize and identify cross‑selling opportunities based on transferees needs to generate new sources of revenue. Ensure data integrity in all Cartus systems. Maintain compliance with Cartus' corporate policies, programs, and standards. Ensure supplier partners perform all necessary tasks related to the sale and closing of each property. Establish effective working relationship with Network and Non‑Network brokers in implementation of primary functions. Coordinate ordering, review, and analysis of agent‑prepared BMAs and property action plans. Coordinate development of agents property action plan and market updates as required by specific client contracts and programs. Serve as an objective real estate subject matter expert and resource to internal and external customers. Maintain working knowledge of corporate client policy in management of critical marketing information and events. Key Dimensions Clear and concise written and verbal communication skills. Customer advocacy and superior customer service skills. Strategic thinker – strong judgment and decision making skills. Interpersonal / influencing skills. Detail oriented; ability to multitask. Ability to work in a team environment. Cultural awareness. Innovative and resourceful. Computer literacy. Flexibility. Manage stress & pressure. Ability to plan and organize. Qualifications / Selection Criteria College degree or equivalent preferred. Two-plus years prior relocation or real estate experience with home sale closings. Two years customer service experience. Influential verbal and written communication skills. Strong organizational and analytical skills. EEO Statement: EOE including disability/veteran #J-18808-Ljbffr