IT Manager

Job Description

Job Description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

???? Rapid career advancement ???? Competitive compensation package

???? Positive, team-oriented environment ???? Work with cutting-ed technology

???? Make a real impact on patients’ lives ???? Join a fast-growing, mission-driven company

Position Summary:

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.

Position Details:

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday on-site.
• Compensation: $75,000 - $95,000

Key Responsibilities

• Manage IT help desk and support ticketing system
• Oversee hardware, software, and system maintenance
• Support network and infrastructure performance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels
• Additional duties as assigned

AI & Automation Requirement

• Must implement AI-powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Expected to use AI tools for diagnostics, documentation, and system monitoring
• Must continuously identify opportunities to reduce manual IT workload through automation

Requirements

Minimum Requirements:

• 4–7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshooting
• Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement:

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

Benefits

• Health
• Dental
• Vision
• 401k & Match
• Paid time off