Room Attendant

Job Description

Our Room Attendants provide excellence in cleaning services to guest/owner units and offices in compliance with all standards of quality and productivity. Commitment and dedication to our Spirit of Service culture is always an expected behavior to be displayed towards our guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $31.35 ~ $32.75 per hour
• Daily Pay
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

Schedule Details:

The Housekeeping Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes weekdays, weekends, and holidays, based on business needs.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Cleans rooms, including but not limited to stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning bathrooms and counters, replenishing linen and guest amenities and moving furniture. All work must be completed within an allotted time frame in order to meet production standards.
• Greets guests and responds to requests immediately with friendly/sincere acknowledgement. Be knowledgeable of resort services, activities and local attractions to assist guests inquiries.
• Communicates effectively with dispatch, Team Members and guests.
• Reports deficiencies, damaged or missting items to maintain room in compliance with resort standards.
• Reports any suspicious activity to the Security Department.
• Assists co-workers as requested.
• Follows all safety procedures/standards and able to recognize and act in emergency situations.
• Follows key control protocol.
• Maintains cleanliness of carts and ensures supplies and equipment are in a neat and orderly appearance.
• Ensures all assets and supplies for the department are secured in a neat and orderly fashion in storage areas.
• Assists management in maintaining an accurate inventory of linen and supplies.
• Promptly turns in all lost and found items after being properly tagged and identified.
• Able to lift up to 50lbs; push/pull cart over 200lbs.
• Performs other duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• 1+ Years Related Experience
• Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
• Ability to work a flexible schedule, including availability to work overnight shifts, weekends, and holidays as required by operational needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High school diploma, GED, or equivalent
• 2+ Years Related Experience
• Prior housekeeping experience in the hospitality industry.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.