Business Analyst II

Are you an orthopedic-focused administrative professional looking for a fast-paced, high-impact role in Atlanta? We are seeking a detail-oriented Referral Coordinator to join our dynamic healthcare team! In this essential role, you will be primarily responsible for processing referrals and prior authorizations dedicated to total joint and total hip procedures.

Working directly on-site in the vibrant Buckhead/Piedmont area, you will play a vital role in navigating complex insurance guidelines to secure approvals for high-acuity orthopedic cases. You will manage a high-volume inbound phone queue, assisting patients, providers, and clinical staff while meticulously documenting details in electronic medical record systems. If you possess a strong background in healthcare administration, specialized knowledge of orthopedic medical terminology, and excel at managing competing deadlines with a calm, professional presence, this is an outstanding opportunity to advance your career.

Enjoy working on-site with convenient parking available in a supportive, patient-centered clinical environment. This full-time contract role offers a structured schedule and the chance to make a direct, positive impact on patient care and surgical outcomes.

salary: $32.99 - $33 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

Position Summary:

Process medical referrals and prior authorizations specifically for total joint and total hip procedures. Manage inbound inquiries, investigate complex authorization requests, and ensure complete compliance with insurance guidelines and record standards.

Key Responsibilities:

• Initiate, process, and track prior authorizations and referrals for specialized joint and hip surgeries.

• Manage a high-volume inbound phone queue to assist patients, physicians, and clinical staff with status inquiries.

• Investigate and resolve complex, multi-layered authorization requests in accordance with insurance standards.

• Accurately log all interactions, statuses, and clinical details within designated electronic medical record (EMR) systems.

Requirements:

• High School Diploma or GED required.

• 4+ years of administrative experience working in a healthcare setting.

• Strong knowledge of medical terminology, with heavy emphasis on orthopedics, total joint, and total hip procedures.

• Excellent customer service, time management, and queue-management skills.

• Proficiency in Microsoft Office Suite.

• Preferred: Direct operational experience with Epic EMR software.

Skills

• Call Center
• Benefits Administration
• Business Analysis
• Business operations
• SMALL BUSINESS LENDING

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.