Senior Project Manager (Based in the Indianapolis area)

Job Description

Job Description

The Company  

Ultimate Technologies Group (UTG) has been ranked by its people as a Best Place to Work for each year it has been in business. This year marks the 8th consecutive year we've earned this recognition, while 2025 marked the first time UTG made it to the top of the list as the #1 Best Place to Work in Indiana for Small & Medium sized companies. Headquartered in Fishers, IN (just north of Indianapolis), UTG is a service-focused commercial audio-visual and information technology services company that provides global virtual communication and collaboration solutions. UTG designs, installs and services its clients wherever they are in the world. We are a super-fast-growth company that hires the best talent - a mix of high technical and interpersonal skills. Our team members receive stock ownership, above-market pay, comprehensive benefits including medical, dental, 401K with match, and the opportunity for extensive personal and professional growth. Visit us at  

The Role

The Project Manager is responsible for maintaining a strong relationship within assigned accounts ensuring high levels of customer satisfaction and successful customer implementation. This person works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services are executed according to plan and have met or exceeded our customers' expectations. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care (service) team. 

Responsibilities

• Internal organization of project documentation
• External communications to client
• Issue resolution
• Organization of project equipment
• Manage project timelines and expectations
  
• Obtain customer signature upon project completion and referrals
  
• Ensure solution adoption 30- and 60-days post installation
  
• Role-specific platforms: Acumatica, HubSpot, D-tools

Qualifications and Experience 

• Experience managing projects with varying levels of complexity
• Strong customer service orientation internally and externally
• Managing the budget for projects
• Strong communication and cross-functional collaboration
• Experience in AV, IT, or other Technology experience preferred
• PMP Certification strongly preferred
• There is flexibility to work from home some days, but job is mostly onsite.
• Bachelor's Degree