Client Services Associate (Plano, TX)

Job Overview Collectors is a leading creator of innovative technology that provides value‑added services for collectors worldwide. This position is a Client Services Associate / Collectors Concierge on the Customer Experience team, responsible for delivering world‑class support to customers in person. Responsibilities Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions. Schedule drop‑offs with customers to ensure an organized flow of customers and products to the Collectors facility. Work with Security and/or Sales for high‑value submissions. Attend to onsite VIP submitters to provide a first‑class guest experience. Assist with inquiries on orders and pricing at drop‑off, ensuring all submission forms are accurately filled out, items properly handled and orders delivered to the Receiving department for order entry. Collaborate with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to address customer issues, including form errors, address or shipping updates, and order status inquiries. Work with Finance on any payment processing issues. Research and resolve complaints according to company policies and procedures. Make calls to follow up on questions, complaints and issues. Alert Marketing to opportunities to share success stories with collectors and capture photos for social media. Schedule pickups with customers and ensure smooth transactions. Answer questions on the outcome of the submissions. Assist with Customer Care emails and general inquiries during downtime. Attend trade shows as a company representative to help process submissions (optional). Maintain a tidy workspace and visitor waiting area, stocking necessary supplies. Organize and manage the pickup room daily, including making calls to dealers/customers in advance of the end of week or end of quarter to coordinate timely pickups. Qualifications Valid driver’s license required. Valid passport preferred. Associate’s Degree or equivalent, and/or 4+ years of Customer Care/hospitality experience. Ability to understand and relay company policies and procedures. Familiarity with standard concepts, practices, and procedures within the collectibles field. Clear and persuasive communication skills, both written and verbal. Excellent written communication and interpersonal skills. Conflict‑resolution focus, maintaining confidentiality and emotional control. Teamwork orientation, contributing to positive team spirit. Problem‑solving ability, working well in group settings. Positive representation of the company at all times. Proficiency with Navision, Grading System Manifesting, Order Processing, Zendesk, Ring Central, Slack, and Google Docs. Travel & Onsite Requirements Approximately 40% travel required for trade shows and special events. Onsite in Plano, TX office 5 days per week; reports to Customer Experience Supervisor. Physical Requirements Regular computer use with typing and mouse work. Manual tasks involving lifting, carrying, and moving materials up to 40 pounds. Ability to sit or stand for extended periods. Good hearing for alarms, signals, and verbal instructions. Phone answering and texting may be required. Compensation & Benefits Hourly Rate: $21.50 (actual compensation varies by location, experience, and skill set). Health Insurance: Medical, Dental, and Vision for full‑time employees. Additional benefits: Fertility, commuter, and educational assistance. 401(k) Matching Plan. Paid vacation and ten company paid holidays for full‑time employees. Employee discounts on approved grading services. Flexible scheduling available for many teams. Fun working environment with celebrations, holiday events, and team building activities. EEO Statement Collectors is a committed equal employment opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other protected class and a team that represents a variety of backgrounds will better service the diverse community we support. Legal & Compliance Applicants must be authorized to work in the United States. Collectors uses E‑Verify for verification. Fraudulent job offers are reported to View email address on click.appcast.io. Accommodation requests may be emailed to View email address on click.appcast.io. #J-18808-Ljbffr