Client Services Coordinator

Operations & Client Services Coordinator
Operations & Client Services Coordinator (Healthcare Administration)

Fremont, CA | Full-Time | In Person

Are you someone who genuinely enjoys helping people and also finds satisfaction in keeping systems organized, efficient, and running smoothly?

Do you take pride in being dependable, detail-oriented, and the person who makes sure nothing falls through the cracks?

Competitive Edge Physical Therapy is hiring an Operations & Client Services Coordinator to support both client communication and clinic operations at our Fremont location. This role is ideal for someone who enjoys working with people while excelling at organization, execution, and behind-the-scenes operational support.

Key Aspects of Your Role:

Client Services Responsibilities:

• Provide friendly, professional hospitality to clients in person and over the phone
• Cover the front desk when needed, ensuring clients feel welcomed and supported
• Manage scheduling, rescheduling, cancellations, and follow-up calls with accuracy
• Assist clients in understanding next steps after evaluations and visits
• Process payments and update scheduling information with confidence and attention to detail
• Serve as a reliable point of contact so clients receive timely, clear communication

Operations Support Responsibilities:

• Support the Operations Manager with daily, weekly, and recurring operational tasks
• Maintain accurate spreadsheets, trackers, and internal systems
• Track key performance indicators and operational metrics using spreadsheets and internal tools
• Assist with clinic efficiency initiatives and workflow execution
• Ensure data accuracy and consistency across systems
• Keep tasks, documents, and processes organized so nothing falls through the cracks

This Role Is Right for You If:

• You genuinely enjoy working with people and helping them feel supported and informed
• You take pride in being organized, reliable, and detail-oriented
• You appreciate structure, clear expectations, and well-run systems
• You are comfortable using technology, spreadsheets, and digital tools
• You can move easily between client-facing interactions and focused administrative work
• You manage your time well and follow through on tasks without constant supervision
• You value accuracy, consistency, and doing things the right way
• You are interested in growing your responsibilities as the company continues to scale

About Competitive Edge Physical Therapy:

Competitive Edge Physical Therapy is a fast-scaling, technology-driven physical therapy company serving active adults and athletes throughout the Bay Area. With locations in San Jose, Santa Clara, Pleasanton, and Fremont we combine advanced biomechanics technology with high-touch care to help people move better, perform better, and stay active for life.

We are known for our high standards, strong culture, and commitment to continuous improvement. Every role on our team matters, and we value people who take ownership, think ahead, and execute with care.

As a growing, privately owned healthcare company, we offer something many large systems cannot, the ability to see the direct impact of your work. Decisions are made locally, ideas are heard, and strong performers are trusted with more responsibility. If you value autonomy, clarity, and being part of a team where your contributions truly matter, you will feel at home here.

Compensation and Benefits:

• $22-$25/hour based on experience
• $200 monthly medical stipend (full-time)
• 2 weeks paid vacation plus the week between Christmas and New Year's
• 401k with 4% company match
• Paid sick time
• Weekly professional development

A Quick Application Detail (Read Carefully)
When you apply, please include the word "precision" somewhere in your cover letter.