Medical Front Desk Coordinator

Job Description

Job Description

Front Desk Coordinator

Coastal Medical Clinic
Myrtle Beach, SC

Join Our Growing Medical Team

Coastal Medical Clinic is seeking a friendly, organized, and highly motivated  Front Desk Coordinator to become the first impression of our physician-led medical aesthetics and wellness practice.

The ideal candidate is professional, outgoing, detail-oriented, and passionate about delivering an exceptional patient experience. This individual will play a key role in patient scheduling, customer service, practice operations, and supporting the continued growth of our clinic.

If you thrive in a fast-paced environment, enjoy building relationships with patients, and take pride in providing outstanding customer service, we would love to meet you.

Responsibilities

• Greet every patient with professionalism, warmth, and enthusiasm.
• Answer incoming phone calls and respond promptly to patient inquiries.
• Schedule appointments efficiently while maximizing provider schedules.
• Check patients in and out while ensuring an exceptional patient experience.
• Verify patient information and maintain accurate electronic medical records.
• Collect payments and process financial transactions accurately.
• Coordinate provider schedules and assist with daily office workflow.
• Confirm appointments and manage patient reminders.
• Assist with new patient onboarding and paperwork.
• Educate patients about services, memberships, and treatment options.
• Recommend skincare products, memberships, and treatment packages when appropriate.
• Help achieve monthly practice goals through exceptional customer service and patient engagement.
• Maintain a clean, organized, and welcoming reception area.
• Monitor and order office and retail supplies as needed.
• Assist with inventory management.
• Support marketing initiatives by requesting patient reviews and participating in social media and community events.
• Perform daily opening and closing office procedures.
• Work collaboratively with providers, nurses, and estheticians to ensure seamless patient care.

Qualifications

• High school diploma or equivalent (Associate degree preferred).
• Minimum of one year of front desk, medical office, medical spa, hospitality, or customer service experience preferred.
• Experience with medical scheduling software or electronic medical records is preferred.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Outstanding organizational and multitasking abilities.
• Strong computer skills, including electronic scheduling systems.
• Ability to work independently while contributing to a team-oriented culture.
• Reliable, punctual, and detail-oriented.
• Comfortable discussing treatment options and assisting with retail sales.

Preferred Experience

Experience in one or more of the following is preferred:

• Medical office or medical spa reception
• Patient scheduling
• Cash handling and payment processing
• Customer service
• Retail sales
• Membership program enrollment
• Social media engagement
• CRM or EMR software

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and encourage long-term career growth.

Benefits include:

• Competitive hourly wage based on experience
• Performance-based bonuses
• Monthly incentive opportunities
• Retail product commissions
• Paid training and continuing education
• Employee discounts on services and skincare products
• 401(k) retirement plan
• Opportunities for career advancement within our growing physician-led practice

Why Join Coastal Medical Clinic?

We are committed to delivering outstanding patient care in a modern, luxury environment. Our team values professionalism, compassion, integrity, and continuous learning. We invest in our employees through ongoing education, advanced technology, and opportunities for personal and professional growth.

If you're looking for a rewarding career where you can make a meaningful impact while growing with an expanding medical aesthetics practice, we'd love to hear from you.

Apply today and become part of our growing team!

Benefits:

• 401(k)

Work Location: In person