Pharmacy Technician - Patient Support

Job Description

Job Description

Pharmacy Technician – Patient Support

LOCATION : The Colony, TX 75056 | Onsite

COMPENSATION & SCHEDULE

• $21/hr

• Monday–Friday, 10AM–7PM; training Monday–Friday, 8AM–5PM for the first 4 weeks

• Full-time, W2 employment | Job ID: 156879

ROLE IMPACT

Help patients get access to the medications they need. As a Pharmacy Technician – Patient Support, you’ll work with patients, pharmacies, healthcare providers, and assistance programs to resolve medication access issues and support timely prescription fulfillment. Success means providing compassionate service, accurate follow-up, and clear communication from request through resolution.

KEY RESPONSIBILITIES

• Serve as a primary contact for patients needing prescription and medication access support.

• Coordinate with prescribers, pharmacies, and patient assistance programs to obtain medication approvals and support timely fulfillment.

• Handle inbound and outbound communications while maintaining patient privacy and program standards.

• Document interactions, track open requests, and follow up until issues are resolved.

• Work with internal teams to deliver a positive patient experience and improve medication access.

LICENSES & CERTIFICATIONS

• Active Pharmacy Technician License or Certification valid in at least one state required

• 1+ years of call center experience in healthcare, pharmacy, or member support

• Experience supporting prescription benefits, medication access, or patient assistance processes

CLINICAL SKILL SET

• Prescription and medication access support

• Patient assistance programs

• Prescription benefit programs

• Pharmacy and prescriber coordination

• Medication approval and fulfillment tracking

• Electronic Health Record (EHR) and pharmacy management systems

• Salesforce or similar CRM systems

• Microsoft Excel and Microsoft Word

PREFERRED SKILLS

• Strong customer service and patient communication skills

• Ability to manage multiple requests and follow through on open issues

• Strong organization and attention to detail in a fast-paced environment

LEGAL NOTICE

For immediate consideration, apply today. A recruiter will reach out to qualified candidates to schedule a phone interview.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: